Amazon.com: Customer reviews: Intuit QuickBooks Desktop Pro 2019 [PC Disc][Old Version]

Top positive review

Seamless Upgrade

October 20, 2018

I just upgraded from QuickBooks Pro 2016 to Pro 2019. The installation was flawless and everything is working perfectly. Very satisfied.

14 people found this helpful

Top critical review

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KenG

Problem with logging into created account

March 7, 2019

I purchased Desktop Pro 2019 and installed it on my laptop. I registered the app and didn't use the QB for some time afterwards. I wrote down all the required information, email address, password, etc. When I tried to log back onto the app after some months passed, the app didn't recognize the password I placed into the program. Therefore, I tried to reset the password and following the directions, the app would not accept the license number I have for the software, that is on the package. I went to the Intuit website and logged into the chat room, gave them the information they requested and asked, at the end, if I had tried restarting my laptop. I said I hadn't. I did this and it made no difference. On the app, it recommended I call technical support, which I did. After waiting for more than 30 minutes, I gave up. I then went back to the Intuit website and it gave me an option to schedule a call back and I signed up for it. When I received the call back and explained my problem, I was informed by C/S person that they were just the sales side of Intuit and I would have to contact technical support. What?! Why would the sales department call me when I have a technical problem? I then tried to call the number I was given, 800-446-8848, but after being on hold for a very long period of time, I gave up.
I've always purchased TurboTax in the past and my experience was very satisfactory. This was my first foray into QB and I'm pretty dissatisfied. Not only with the way QB works (or rather, doesn't work), but their customer service is very underwhelming.

22 people found this helpful

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The manufacturer commented on the review below

MLB

QuickBooks Desktop Pro 2019 [PC Disc]

February 19, 2019

Verified Purchase

As with any QBs Pro product it's very useful. This 2019 version has too much security levels needed which makes getting into the program a pain.

2 people found this helpful

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Jon Nordstrom

Same old software as before, forced to buy it by Intuit

June 13, 2019

Verified Purchase

It’s Quickbooks. Nothing has changed. Only purchased because they are deactivating my 2016 edition, which worked fine, and the 2019 doesn’t look any different, and they haven’t fixed problems with the software that have existed for over 15 years.

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Sid

Is the best choice

April 7, 2019

Verified Purchase

I really don't like Quickbooks but there no real alternates. Would like to find a program like the old Peachtree
which you could put your own pay roll in and not have to pay each month. Also the features go away every 2-3 years.

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11 comment

Jill Appleseed

Good but not necessarily great or easy

October 24, 2019

Verified Purchase

They keep raising the price but the functionality isn't better.

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The manufacturer commented on the review below

hunter

Meh

June 12, 2019

Verified Purchase

Not as easy as I remember. No manual or set up help.

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11 comment

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ishootfriendlies

Not Super, but the Only Choice

February 17, 2019

Verified Purchase

Not a great solution, but the only accounting solution for small business.

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11 comment

The manufacturer commented on the review below

CynDee Zandes

photo

April 8, 2019

Verified Purchase

Hasn't done what I expected. Am taking a Lynda.com class

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DHS

Not the most user friendly

April 1, 2019

Verified Purchase

Not the most user friendly. Found posting some things difficult

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The manufacturer commented on the review below

Update: Software update appears to have fixed my crash bug

March 5, 2019

Vine Customer Review of Free Product( What's this? )

Quickbooks is a very popular accounting package for small businesses.

Likes:
- Well known and understood by many bookkeepers and accountants.
- Interoperates with many other systems due to it being a standard business tool for over a decade.
- Fairly user friendly interface for double-entry accounting.
- Easy access to value adds such as payroll, but compare rates and shop around.

Dislikes:
- (Update: This appears to be fixed now, or I was able to import a different backup copy.) Show-stopper bug where it crashes when opening my main company file.
- Seems designed in general to maximize revenue (for intuit) at the expense of usability. You are constantly being upsold on additional features, some of which are not competitive offerings.
- Slow and buggy. I had one task to accomplish today and QuickBooks Desktop Pro 2019 failed. I needed to open a copy of our company file on a new laptop with this new Pro 2019 installed on it. Here is how the process went.

1. Try to open the file from the other computer. Doesn't work because it was saved by Quickbooks for Mac.
2. Go back to Mac and export as a backup of company file. It wants to run a full verify of the company file before doing this. It took about 5 minutes.
3. Transfer company file backup to new laptop with Pro 2019 running on it. It wants to update it to the newest version file format, warning me it will no longer be able to be opened with older versions. I agree. 5 minutes pass.
4. QB Pro 2019 crashes, completely failing to open the company file. See attached screen shot.

So many things wrong with this picture. #1: diverging file formats for different platforms. There should be nothing special about a file saved on a Mac versus Windows. #2 the whole process was painfully slow. It shouldn't take 15 minutes to export and open a very small company file. #3 it didn't even work. There should be automated tests to catch this sort of thing if they are going to have separate file formats.

I was hoping the newest version had better stability as this is a business critical software package.

I will update this review if anything changes as I continue to try and use this product. So far it has been a poor experience.

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The manufacturer commented on this review (What's this?)

Intuit Social Support SpecialistMANUFACTURER8 months ago

Hello, A. Fabbri. I appreciate you taking the time to review QuickBooks. After reading your comments there are a few things I'd like to clear up with you that should provide insight into how the program works. QuickBooks for Mac and QuickBooks for Windows are two different programs handled by their own teams. Like other software that runs in more than one system environment, there's usually a difference in file formats. As you saw, there's an option to create a Windows-compatible file from your Mac version, however, this is supposed to work with no issues. When doing this, QuickBooks combs through the file with a Verify (this is a built-in diagnostic tool which diagnoses, but does not fix, data damage). It's also recommended that a Rebuild is performed on the file to ensure any damage within the data is fixed. For more on this, here's a knowledge article that will walk you through how to perform these diagnostics: https://quickbooks.intuit.com/community/Help-Articles/Resolve-data-damage-on-your-company-file/m-p/201602

Because of the issues you've encountered so far, I encourage you to follow the steps in the above article in your Mac version before creating a Windows-compatible file. The fact that an unrecoverable crash happens when updating the file on the Windows version tells me immediately that there's an issue with the data file itself; this process is supposed to be relatively smooth.

While you're here, it may be beneficial to make sure your computer meets the system requirements necessary to run QuickBooks. The following link has that information for you: https://quickbooks.intuit.com/community/Help-Articles/QuickBooks-Desktop-system-requirements/m-p/201671

Because of the problems you've had, I invite you to email me directly at QBCares@Intuit.com. This way I can ensure you are able to move past this and are set up for success with QuickBooks going forward. Despite all of this, I'm happy to read you found QuickBooks fairly easy to use and I'm glad the program has offered you many integration options.

I hope to hear from you soon about this, A. Fabbri! Thanks again for reviewing.

All the best,
Clay, The QuickBooks Team

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The manufacturer commented on the review below

Quickbooks continues as the small business standard, but the upgrades don't do much for most

March 31, 2019

Vine Customer Review of Free Product( What's this? )

I've been using QuickBooks for around 20 years now and it is certainly a great tool for managing small organization finances. My complaint is that we keep getting required to buy upgrades in order for online banking connections to keep working, yet the upgrades really don't add functionality which is useful for most users.

New and improved is often just an excuse to get some more money out of us.

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