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  • Intuit QuickBooks Desktop Pro 2019 [PC Disc][Old Version]
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Customer reviews

3.9 out of 5 stars
3.9 out of 5
192 customer ratings
5 star
63%
4 star
9%
3 star
6%
2 star
4%
1 star
18%
Intuit QuickBooks Desktop Pro 2019 [PC Disc][Old Version]

Intuit QuickBooks Desktop Pro 2019 [PC Disc][Old Version]

byIntuit, Inc.
Price:$204.95+ Free shipping with Amazon Prime
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Top positive review

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Deleted
5.0 out of 5 starsSeamless Upgrade
October 20, 2018
I just upgraded from QuickBooks Pro 2016 to Pro 2019. The installation was flawless and everything is working perfectly. Very satisfied.
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14 people found this helpful

Top critical review

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KenG
1.0 out of 5 starsProblem with logging into created account
March 7, 2019
I purchased Desktop Pro 2019 and installed it on my laptop. I registered the app and didn't use the QB for some time afterwards. I wrote down all the required information, email address, password, etc. When I tried to log back onto the app after some months passed, the app didn't recognize the password I placed into the program. Therefore, I tried to reset the password and following the directions, the app would not accept the license number I have for the software, that is on the package. I went to the Intuit website and logged into the chat room, gave them the information they requested and asked, at the end, if I had tried restarting my laptop. I said I hadn't. I did this and it made no difference. On the app, it recommended I call technical support, which I did. After waiting for more than 30 minutes, I gave up. I then went back to the Intuit website and it gave me an option to schedule a call back and I signed up for it. When I received the call back and explained my problem, I was informed by C/S person that they were just the sales side of Intuit and I would have to contact technical support. What?! Why would the sales department call me when I have a technical problem? I then tried to call the number I was given, 800-446-8848, but after being on hold for a very long period of time, I gave up.
I've always purchased TurboTax in the past and my experience was very satisfactory. This was my first foray into QB and I'm pretty dissatisfied. Not only with the way QB works (or rather, doesn't work), but their customer service is very underwhelming.
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22 people found this helpful

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The manufacturer commented on the review below
MLB
3.0 out of 5 starsQuickBooks Desktop Pro 2019 [PC Disc]
February 19, 2019
Verified Purchase
As with any QBs Pro product it's very useful. This 2019 version has too much security levels needed which makes getting into the program a pain.
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER9 months ago
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Hey there, MLB. I appreciate you taking the time to share a review with us. Please know the security features in the 2019 version are there to help keep your data safe, and we take security very seriously. Individuals whose files contain Personally Identifiable Information (PII) or who have "Credit Card Protection" turned on, setting a password is mandatory. Should your file not have PII or "Credit Card Protection" turned on, your file will not require a password. For more information on this, I encourage you to check out the following link, which includes an FAQ at the bottom: https://quickbooks.intuit.com/community/Account-management/Password-security-for-QuickBooks-Desktop/m-p/200804

Should you need additional support, you can find other articles like the one above and many more covering a wide range of QuickBooks-related topics on our Community website: https://quickbooks.intuit.com/community/US-QuickBooks-Community/ct-p/community-us

Despite the security requirements, I'm happy to know QuickBooks is still proving to be useful for your business, and I hope it continues to be. Thanks again for taking the time to review, MLB!

All the best,
Clay, The QuickBooks Team
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The manufacturer commented on the review below
Jon Nordstrom
3.0 out of 5 starsSame old software as before, forced to buy it by Intuit
June 13, 2019
Verified Purchase
It’s Quickbooks. Nothing has changed. Only purchased because they are deactivating my 2016 edition, which worked fine, and the 2019 doesn’t look any different, and they haven’t fixed problems with the software that have existed for over 15 years.
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER5 months ago
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Hi Jon,

Our goal is to create simple and secure products that include new features based on feedback from users such as yourself. It's a balancing act between ensuring we provide the most updated software possible while continuing to support older versions. You can see the new added features to QuickBooks Pro 2019 here: https://quickbooks.intuit.com/community/Help-Articles/What-s-new-in-QuickBooks-Desktop-for-Windows-2019/m-p/201766. We'd love to address any issues you've had with our products, so please reach out to our Community team and we'll make sure you're taken care of: https://quickbooks.intuit.com/community/Help-articles/ct-p/help-articles-us?label=QuickBooks%20Desktop.

Wishing you continued success,
Jen, The QuickBooks Team
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The manufacturer commented on the review below
Sid
3.0 out of 5 starsIs the best choice
April 7, 2019
Verified Purchase
I really don't like Quickbooks but there no real alternates. Would like to find a program like the old Peachtree
which you could put your own pay roll in and not have to pay each month. Also the features go away every 2-3 years.
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER7 months ago
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Hello, Sid. Thank you for your review on QuickBooks Pro 2019!

In reference to the three-year lifetime of our software, please know this is made in an effort to improve the program's security and make it into an even more versatile tool for you. Should you not be using any connected features (like Online Banking, Payroll, or Merchant Services) you can continue to use the software for as long as you choose.

If there are any QuickBooks features you'd like to learn more about, please check out our community at https://quickbooks.intuit.com/community/Help-articles/ct-p/help-articles-us?label=QuickBooks%20Desktop.This site covers all aspects of the software, from reconciling to payroll.

Wishing your business continued success,
Grant, The QuickBooks Team
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Jill Appleseed
3.0 out of 5 starsGood but not necessarily great or easy
October 24, 2019
Verified Purchase
They keep raising the price but the functionality isn't better.
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The manufacturer commented on the review below
hunter
3.0 out of 5 starsMeh
June 12, 2019
Verified Purchase
Not as easy as I remember. No manual or set up help.
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER5 months ago
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Hi Hunter,

We want to make sure you're comfortable with the set up of QuickBooks Pro 2019. Our Community page has several articles that can help you to become more familiar with the software: https://community.intuit.com/quickbooks-desktop. Also, you can always reach out to our Community team for answers to any of your questions. We have full faith that you'll be a QuickBooks expert in no time!

Best wishes,
Jen, The QuickBooks Team
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The manufacturer commented on the review below
ishootfriendlies
3.0 out of 5 starsNot Super, but the Only Choice
February 17, 2019
Verified Purchase
Not a great solution, but the only accounting solution for small business.
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER7 months ago
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Hi Mark.

Our goal is to continue improving our desktop programs so they'll become an even more versatile tool for your business. That's why each new version of QuickBooks includes new features and improvements based on our customers' feedback, you can check them out here: https://quickbooks.intuit.com/community/Help-Articles/What-s-new-in-QuickBooks-Desktop-for-Windows-2019/m-p/201766.

If there are any features you'd like to see added to future releases, we'd love to hear your ideas! Feel free to send us suggestions via Facebook (@IntuitQuickBooks) or Twitter (@QBCares).

All the best,
Grant, The QuickBooks Team
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The manufacturer commented on the review below
CynDee Zandes
3.0 out of 5 starsphoto
April 8, 2019
Verified Purchase
Hasn't done what I expected. Am taking a Lynda.com class
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER7 months ago
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Hi CynDee Zandes,

It's our priority to make sure QuickBooks is doing exactly what you need it to. One of the best resources available to you is our Community: https://quickbooks.intuit.com/community/Help-articles/ct-p/help-articles-us?label=QuickBooks%20Desktop. The Community is made up of thousands of Intuit employees and business owners such as yourself, asking and answering QuickBooks related questions.

Please don't hesitate to reach out to us via Facebook (@IntuitQuickBooks) or Twitter (@QBCares) for assistance with anything unexpected you may be running into. That way, we can help you get the most out of your new software.

Regards,
Grant, The Quickbooks Team
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The manufacturer commented on the review below
DHS
3.0 out of 5 starsNot the most user friendly
April 1, 2019
Verified Purchase
Not the most user friendly. Found posting some things difficult
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The manufacturer commented on this review (What's this?)
Intuit Support SpecialistMANUFACTURER8 months ago
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Whether switching from a different version of our software or a different accounting program altogether, it can take some time to learn the ins an outs of QuickBooks Pro 2019. However, with some informative guides and practice, you'll master this program in no time. One resource that would be worth checking out is our Community site (https://community.intuit.com/quickbooks-desktop), which offers articles that cover all of QuickBooks' features. If you ever have questions, there are multiple channels available to you. In addition to posting on the Community site, you can also get your questions answered via Facebook (@IntuitQuickBooks) or Twitter (@QBCares). We're committed to providing you with resources that will help you take charge of your finances and get back to business.

All the best,
Kristian, The QuickBooks Team
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The manufacturer commented on the review below
A. Fabbri
VINE VOICE
3.0 out of 5 starsUpdate: Software update appears to have fixed my crash bug
March 5, 2019
Vine Customer Review of Free Product( What's this? )
Quickbooks is a very popular accounting package for small businesses.

Likes:
- Well known and understood by many bookkeepers and accountants.
- Interoperates with many other systems due to it being a standard business tool for over a decade.
- Fairly user friendly interface for double-entry accounting.
- Easy access to value adds such as payroll, but compare rates and shop around.

Dislikes:
- (Update: This appears to be fixed now, or I was able to import a different backup copy.) Show-stopper bug where it crashes when opening my main company file.
- Seems designed in general to maximize revenue (for intuit) at the expense of usability. You are constantly being upsold on additional features, some of which are not competitive offerings.
- Slow and buggy. I had one task to accomplish today and QuickBooks Desktop Pro 2019 failed. I needed to open a copy of our company file on a new laptop with this new Pro 2019 installed on it. Here is how the process went.

1. Try to open the file from the other computer. Doesn't work because it was saved by Quickbooks for Mac.
2. Go back to Mac and export as a backup of company file. It wants to run a full verify of the company file before doing this. It took about 5 minutes.
3. Transfer company file backup to new laptop with Pro 2019 running on it. It wants to update it to the newest version file format, warning me it will no longer be able to be opened with older versions. I agree. 5 minutes pass.
4. QB Pro 2019 crashes, completely failing to open the company file. See attached screen shot.

So many things wrong with this picture. #1: diverging file formats for different platforms. There should be nothing special about a file saved on a Mac versus Windows. #2 the whole process was painfully slow. It shouldn't take 15 minutes to export and open a very small company file. #3 it didn't even work. There should be automated tests to catch this sort of thing if they are going to have separate file formats.

I was hoping the newest version had better stability as this is a business critical software package.

I will update this review if anything changes as I continue to try and use this product. So far it has been a poor experience.
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER8 months ago
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Hello, A. Fabbri. I appreciate you taking the time to review QuickBooks. After reading your comments there are a few things I'd like to clear up with you that should provide insight into how the program works. QuickBooks for Mac and QuickBooks for Windows are two different programs handled by their own teams. Like other software that runs in more than one system environment, there's usually a difference in file formats. As you saw, there's an option to create a Windows-compatible file from your Mac version, however, this is supposed to work with no issues. When doing this, QuickBooks combs through the file with a Verify (this is a built-in diagnostic tool which diagnoses, but does not fix, data damage). It's also recommended that a Rebuild is performed on the file to ensure any damage within the data is fixed. For more on this, here's a knowledge article that will walk you through how to perform these diagnostics: https://quickbooks.intuit.com/community/Help-Articles/Resolve-data-damage-on-your-company-file/m-p/201602

Because of the issues you've encountered so far, I encourage you to follow the steps in the above article in your Mac version before creating a Windows-compatible file. The fact that an unrecoverable crash happens when updating the file on the Windows version tells me immediately that there's an issue with the data file itself; this process is supposed to be relatively smooth.

While you're here, it may be beneficial to make sure your computer meets the system requirements necessary to run QuickBooks. The following link has that information for you: https://quickbooks.intuit.com/community/Help-Articles/QuickBooks-Desktop-system-requirements/m-p/201671

Because of the problems you've had, I invite you to email me directly at QBCares@Intuit.com. This way I can ensure you are able to move past this and are set up for success with QuickBooks going forward. Despite all of this, I'm happy to read you found QuickBooks fairly easy to use and I'm glad the program has offered you many integration options.

I hope to hear from you soon about this, A. Fabbri! Thanks again for reviewing.

All the best,
Clay, The QuickBooks Team
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The manufacturer commented on the review below
John T. Horner
VINE VOICE
3.0 out of 5 starsQuickbooks continues as the small business standard, but the upgrades don't do much for most
March 31, 2019
Vine Customer Review of Free Product( What's this? )
I've been using QuickBooks for around 20 years now and it is certainly a great tool for managing small organization finances. My complaint is that we keep getting required to buy upgrades in order for online banking connections to keep working, yet the upgrades really don't add functionality which is useful for most users.

New and improved is often just an excuse to get some more money out of us.
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The manufacturer commented on this review (What's this?)
Intuit Support SpecialistMANUFACTURER8 months ago
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Hi John,

We'd first like to thank you for using QuickBooks to back your business during these past 20 years. Our software wouldn't be what it is today without longtime customers like you. One of our top priorities is to continue improving this program so it becomes an even more versatile tool for you. That's why we strive to include highly requested features in each new version that's released. Enhancing our software while simultaneously supporting previous versions can be quite a balancing act, which is why we discontinue services for QuickBooks Pro editions that are older than three years. If there are any improvements or features you'd like to see added to future releases, we'd love to hear your ideas! Feel free to send us any suggestions via Facebook (@IntuitQuickBooks) or Twitter (@QBCares). Wishing you continued success!

-Kristian, The QuickBooks Team
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