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  • Intuit QuickBooks Desktop Pro 2019 [PC Disc][Old Version]
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Customer reviews

4.0 out of 5 stars
4 out of 5
197 customer ratings
5 star
63%
4 star
10%
3 star
6%
2 star
4%
1 star
18%
Intuit QuickBooks Desktop Pro 2019 [PC Disc][Old Version]

Intuit QuickBooks Desktop Pro 2019 [PC Disc][Old Version]

byIntuit, Inc.
Price:$204.95+ Free shipping with Amazon Prime
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Top positive review

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Deleted
5.0 out of 5 starsSeamless Upgrade
October 20, 2018
I just upgraded from QuickBooks Pro 2016 to Pro 2019. The installation was flawless and everything is working perfectly. Very satisfied.
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14 people found this helpful

Top critical review

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KenG
1.0 out of 5 starsProblem with logging into created account
March 7, 2019
I purchased Desktop Pro 2019 and installed it on my laptop. I registered the app and didn't use the QB for some time afterwards. I wrote down all the required information, email address, password, etc. When I tried to log back onto the app after some months passed, the app didn't recognize the password I placed into the program. Therefore, I tried to reset the password and following the directions, the app would not accept the license number I have for the software, that is on the package. I went to the Intuit website and logged into the chat room, gave them the information they requested and asked, at the end, if I had tried restarting my laptop. I said I hadn't. I did this and it made no difference. On the app, it recommended I call technical support, which I did. After waiting for more than 30 minutes, I gave up. I then went back to the Intuit website and it gave me an option to schedule a call back and I signed up for it. When I received the call back and explained my problem, I was informed by C/S person that they were just the sales side of Intuit and I would have to contact technical support. What?! Why would the sales department call me when I have a technical problem? I then tried to call the number I was given, 800-446-8848, but after being on hold for a very long period of time, I gave up.
I've always purchased TurboTax in the past and my experience was very satisfactory. This was my first foray into QB and I'm pretty dissatisfied. Not only with the way QB works (or rather, doesn't work), but their customer service is very underwhelming.
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22 people found this helpful

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The manufacturer commented on the review below
Deleted
5.0 out of 5 starsSeamless Upgrade
October 20, 2018
Verified Purchase
I just upgraded from QuickBooks Pro 2016 to Pro 2019. The installation was flawless and everything is working perfectly. Very satisfied.
14 people found this helpful
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER1 year ago
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Your loyalty to QuickBooks is valued, as I'm thrilled you had a seamless upgrade to our most feature-laden and robust program yet. It's always excellent to hear from a satisfied customer, as we strive to provide the tools you need to continue flourishing. While I have your attention, please know we have a wealth of insights to ensure you continue getting the most out of our software. A perfect outlet in this respect is our Community database/forum (https://intuit.me/2rJQ95o), as it hosts a ton of workflow tips and tutorials for new features available in Pro 2019.

Have a flawless rest of your work week ahead, by the way!

Jess, The QuickBooks Team
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L. Prosky
4.0 out of 5 starsQUICKBOOKS 2019
December 7, 2018
Verified Purchase
I am a CPA who has used QB for past dozen years or so. I only update my QB edition every few years. The 2019 edition seems to be an upgrade as far as clarity and presentation of reports. Not much else new that I have seen so far. Overall, I always have issues with the loading of the program and the workability when it comes to saving and restoring client files. I look at the base QB version as a $200 program that is easy to use for clients so you have to take the good with the bad.
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The manufacturer commented on the review below
Amazon Customer
5.0 out of 5 starsNo issues installing.
May 30, 2019
Verified Purchase
I dreaded installing my new Quickbooks Pro 2019 because of the reviews. I finally did it and had no issues upgrading from the Pro 2016. My computer is fairly new which is why I think it went smoothly. I don't see much change in the program. It's a little pricey for small business use. I didn't need tech support, but I'm sure I will eventually. They charge you for that too.
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER6 months ago
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It's great to hear your installation of QuickBooks Pro 2019 went smoothly. It's our top priority to create products that are cost effective while also providing the best accounting tools we can. Please know that if you ever need help in the future, you can always turn to our Community page for articles and answers to any questions you may have: https://community.intuit.com/quickbooks-desktop.

Wishing you continued success,
Jen, The QuickBooks Team
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The manufacturer commented on the review below
fussy consumer
4.0 out of 5 starsEasy Transition
June 17, 2019
Verified Purchase
I was using a 2009 version and I went from Windows 2007 to Windows 2010 new computer. I spent a lot of time in trying to bring the old version over but Intuit wouldn't let me because of the Activation Code. I broke down and bought the 2019 version. Before I did that I transferred the files from the old to the new computer.
The loading/transition of the 2019 version went very smoothly and the program works the way it use to with all the prior history remaining in tact.
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER5 months ago
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Thanks for the review. It's so great to hear your upgrade went smoothly and that all your history came over. Please know that if you ever need help in the future, you can always turn to our Community page for guides and peer to peer discussions on QuickBooks Pro 2019: https://community.intuit.com/quickbooks-desktop.

Wishing you continued success,
Jen, The QuickBooks Team
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The manufacturer commented on the review below
Kindle Customer
5.0 out of 5 starsGreat
December 25, 2018
Verified Purchase
Worked great, once i got around Microsoft Windows not wanting me to load since it did not come from their app store. Have used QB's since 2005. Use to teach it to clients for the accountant I worked for.
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER8 months ago
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It's been great to have you as a part of the Intuit Family for all these years. Thanks for choosing QuickBooks to back your business during its early days and beyond.

Our Community site has several guides that can make filing even easier, so we recommend checking it out if you have any questions about your new version: https://community.intuit.com/browse/quickbooks-self-employed-uk-taxes-and-year-end.

Here's to another 14 years!
Grant, The QuickBooks Team
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The manufacturer commented on the review below
Dancing Sprit
5.0 out of 5 starsTHis is the standard
July 6, 2019
Verified Purchase
I have been using QuickBooks for years and they continually upgrade the product. I use it for my business and personal finance. Yes, I write personal checks with it and I can tell what I am spending and with whom with a few clicks.
I work with small business clients so I have to upgrade to their version periodically, but, in most cases, you can be happy with a single version for many years.
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER5 months ago
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Hello Dancing Spirit,

Thank you for the rave review! We appreciate having you as a valued member of our QuickBooks family over the years and are thrilled to hear you're enjoying our software for your accounting needs. Our goal is to be your go-to for tracking your finances, whether they be business or personal, and we're always working on ways to add and improve features. To see what's being worked on next, we recommend checking out our blog for announcements: https://intuit.me/2L2zqTv

Wishing you continued success,
Jen, The QuickBooks Team
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Ali
5.0 out of 5 starsAWESOME customer service
November 6, 2019
Verified Purchase
Ordered and when received tried to install but the number to register the item came off when the silver was scratched. Called Amazon and they replaced the item, installed without a problem and not tech savvy but very easy to follow directions. Have used a version of Quick Books for years and LOVE the ease of use.
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Barry Neal
5.0 out of 5 starsVery satisfied so far
September 20, 2019
Verified Purchase
I just downloaded the Desktop Pro 2019 onto my computer, but didn't know how to register it. I called the customer service number and got through to an agent in a timely manner. She took the time to completely resolve any issues and made sure I was able to register my account and link it to my computer. I could not be happier so far with their customer service. In a couple of weeks, I will undergo a 2 hour training on quickbooks and will review the actual product after using it a bit. So far, they are knocking it out of the ball park!
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Mr&Mrs Hag
5.0 out of 5 starsAsk your accountant how to use this!
September 20, 2019
Verified Purchase
I haven’t used tech support yet. I’ve tried to watch videos, but they are confusing. I have been taking the program to my accountant for him to explain how to use it properly for our specific business. Not all businesses are created equal when using the program
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The manufacturer commented on the review below
Amazon Customer
4.0 out of 5 starseasy to use
July 29, 2019
Verified Purchase
I've been using Quickbooks for years. I give it a 4 because there's always some little quirk and I don't like the idea of upgrading every 3 years. Tech support is only helpful in the beginning of a first purchase installation or upgrade purchase installation. Get it right in the first few days or expect to be charged for tech support.
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The manufacturer commented on this review (What's this?)
Intuit Social Support SpecialistMANUFACTURER4 months ago
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Thank you for the review and for being a dedicated member of our QuickBooks family over the years. To keep our software updated with the latest features, we periodically discontinue products. It's a balancing act between supporting older versions while creating and updating new ones. It's our priority to ensure you have access to support when you need it, so we offer a variety of options to reach out through. In addition to phone support, you can also speak with our support teams via the channels below:

QB Community: http://community.intuit.com/
Email: QBCares@Intuit.com
Facebook: @IntuitQuickBooks
Twitter: @QBCares

We hope this information proves helpful and look forward to continue working with you in the years to come.

All the best,
Jen, The QuickBooks Team
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