Amazon.com: Customer reviews: Intuit QuickBooks Desktop Pro 2019 [PC Disc]

Top positive review

It's Quickbooks, what else is there to say

December 5, 2018

Pros: If you own a business, you probably already know how to use Quickbooks, therefore you'll already know how to use this software.

Cons: If you are upgrading from a version that is older than Quickbooks 2010, you need to contact tech support to request the free Quickbooks 2010 trial version, import your company file into that first, then it will convert to Quickbooks 2010 format. After that, you can import your company data successfully into the 2019 version. This took me an entire day to get resolved, and even tech support doesn't seem to be aware that you need to do this, so I hope that this one sentence saves someone a lot of time. Another issue, when I installed Quickbooks 2019, I got a bunch of error messages whenever I launch it, and you have to press the ok button on the dialog box 20 times before you can see your company data. The way to clear that issue is to run the software once by right clicking on the Quickbooks icon on your desktop, and select "Run as Administrator". That cleared the problem. The software could have been designed better so as to not have that problem in the first place, and that alone is worthy of taking off a star from the rating. Another con is that in this version of Quickbooks, you have to password protect your company file. No way (that I can tell) to opt out of that. Another con is that about every 3 years or so, Intuit forces you to buy the software again, because they stop supporting it. The principles of modern day accounting haven't changed in 100 years, you really shouldn't have to buy new accounting software all the time. But this is how Intuit makes their money, so that is how it is. Another con, with this version of Quickbooks, you have to make an account with Intuit as other reviewers have said. I have no idea what they are spying on after that, or if this is even an issue to be concerned about. Accounting software should not require you to allow Intuit to spy on you. But there isn't any better accounting software that I know of, so I suppose the Gestapo will just have to spy on you, and that's that.

155 people found this helpful

Top critical review

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Salamander

Stone-age software, HIGHLY INSECURE!!! Warning -- QuickBooks will put your financial data at risk!

October 26, 2018

Even though this is next year's version of Quickbooks, this software forces you to enable Microsoft Internet Explorer, which is massively insecure and was replaced by Microsoft YEARS AGO. Furthermore, it forces you to login and create an account online for DESKTOP installs.

Quickbooks apparently has absolutely no respect for their customers, and I haven't even been able to start using it yet. Who knows what other pointless nightmares I'll find.

Edit: Now that I've finally gotten beyond their archaic install requirements, and managed to use this DESKTOP software that forces an online account for absolutely no reason but to pad their own data mining dreams at the expense of my time and security, I managed to create a file with some data.

THEN, bam! When trying to get back into MY OWN FILE, I am forced to create a TOTALLY NEW ACCOUNT password that is unrelated to the forced online account and password, just to access my own file using the software I purchased on my own machine. Why? Because security theater makes QuickBooks feel good.

Attached an image of this pointless forced password. The password rules and recovery are some of the worst practices they can possibly recommend, and yet, they do, and force them on you too. Challenge questions that are public information? Check. Evil password requirements that modern hackers can break in milliseconds? Check. Pissing off users and wasting their time on insecure practices? Check.

And I am supposed to trust the entire financial history of my business to a company that intentionally makes me insecure at every turn. This is horrid software that discounts both the user experience and the user's security.

Their recommended password is "coMp1ex" -- are you **** kidding me? A software company is recommending a password that can be cracked in less than 10 milliseconds on any modern PC? These people should be sued into oblivion for malpractice.

Edit 2: And now, AFTER installing and using the product, only THEN am I notified that they FORCE ME into being tracked ON DESKTOP SOFTWARE WITH MY MOST SENSITIVE FINANCIAL INFORMATION. Astonishing malpractice. These people have no respect for their customers or the security of American financial information. See attached screenshot.

Edit 3: Attached another screenshot that shows the various sites that they are sharing information about you with when you use the desktop app. Those are just the ones I saw in 30 seconds or so. Who knows what insecure site they'll pass your information off to.

353 people found this helpful

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The manufacturer commented on the review below

It's Quickbooks, what else is there to say

December 5, 2018

Platform: PC DownloadEdition: ProSubscription Term Name: 1 UserVerified Purchase

155 people found this helpful

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The manufacturer commented on this review (What's this?)

Intuit Social Support SpecialistMANUFACTURER7 months ago

Hi Q. It'd be my pleasure to touch on each of the issues you mentioned, as I want to ensure you have the background you deserve. I'll start with the account creation, as I'll communicate here and now that your privacy is a top priority. The new portal (https://camps.intuit.com/) allows for you to manage your account details and payment method with ease, and delivers further flexibility to you.

In reference to the three-year lifetime of new software, please know this is made in an effort to protect your sensitive info. Should you not be using any connected features (like Online Banking, Payroll, or Merchant Services) you can continue to use the software for as long as you choose.

As another means for safeguarding your sensitive banking info, the developers created the new Password Protection tool. If you aren't using any of the connected features mentioned above, the system will automatically opt you out of the requirement. The following Community database article has more background: https://community.intuit.com/articles/1768691-password-security-for-quickbooks-desktop. Furthermore, you can read more about the oath we've taken to protect your data at https://security.intuit.com/. I'm confident this will help ease your concerns.

For saving you valuable time moving forward, please know there are product experts on Facebook (Intuit QuickBooks) and Twitter (QBCares) should you need a hand moving forward. This is offered as an alternative to calling in, so these reps have the knowledge and tools to help. Furthermore, they can handle the technical parts of upgrading and beyond while you focus on running your business.

Jess, The QuickBooks Team

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ChipperTN

Care exercised during installation.

November 27, 2018

Platform: PC DownloadEdition: ProSubscription Term Name: 1 UserVerified Purchase

This is traditional QuickBooks Desktop in a different wrapping with only minor feature additions.

However, during installation, which has typically been uneventful in previous versions, when asked if you want "Express (recommended)" or "Custom", if you choose Express, which would be the logical choice, the software will be installed on your machine as a server. If, illogically, you choose Custom, then you will be presented with 3 choices, the first of which is "to run on this machine" which is also what you would expect if you chose Express. Apparently, Intuit is aware of the issue, according to Customer Support, but no resolution is anticipated. Otherwise, QBKS Pro 2019 runs as expected.

44 people found this helpful

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The manufacturer commented on the review below

Klein

Migrated From QB2012 to QB2019

January 9, 2019

Platform: PC DownloadEdition: ProSubscription Term Name: 1 UserVerified Purchase

I've been using Quickbooks since 1995. This is only my 3rd new copy. When I bought a new laptop using Windows 10 my QB2012 wouldn't work on it so I bought QB2019 and populated it with my 2012 data by transferring the QBB file from old laptop to new. Everything looks very very similar to QB2012.

My setup is relatively simple because I don't do payroll, online banking, or anything that requires the internet unless I want software updates from Intuit. My QB2012 hadn't been updated in 6 years and still worked fine so I'm not worried about updates and maybe will just turn them off so Intuit will have no reason to access my data.

I use QB to track my personal finances which includes a couple of rental properties. I love the ability to print my income/expense reports with annual columns to compare the last 7 years. In fact just today I was comparing annual property tax refunds and suddenly noticed that I hadn't received one in 2018. The state revenue dept says they never received the return from my accountant! Just one more reason why I'm doing my own taxes from now on. Anyway, without QB I wouldn't have known. It paid for itself about 10x over.

I did spend at least 8 hours researching and installing the new QB. Not something I want to do more than once every 7 years! I read every AMZN review. The download and install were pretty fast and easy. The activation was frustrating because I don't know why, errors, retrys, hair pulling, 4 letter words, but it finally succeeded. So hopefully I won't be back here until 2026.

26 people found this helpful

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David R.

Quick and Easy Download

November 29, 2018

Platform: PC DownloadEdition: ProSubscription Term Name: 1 UserVerified Purchase

I am a CPA and I use this program for both my practice's books and for managing my clients' books. The program is fine. Truthfully I don't notice any difference between this version and the ones from year's past. It does its job. I rated this 5 stars because purchasing from Amazon was super easy. Once the purchase was made I downloaded the program directly to my computer. There was no waiting for discs to be mailed. It was ready to use right then. I enjoyed the convenience of purchasing this way.

24 people found this helpful

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The manufacturer commented on the review below

QuickBooks Desktop Pro 2019 Version

November 13, 2018

Platform: PC DownloadEdition: ProSubscription Term Name: 1 UserVerified Purchase

Downloaded and installed without any issues. Updated my company profile from 2015 to 2019. This is in fact the 2019 Desktop Pro version; screenshot included. Happy Bookkeeping!

15 people found this helpful

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M. Weissman

Upgraded from QuickBooks 7

December 8, 2018

Platform: PC DownloadEdition: ProSubscription Term Name: 1 UserVerified Purchase

Because I was upgrading from QuickBooks 7, I should have realized I was going to have issues loading my company. I ended up calling Intuit's tech support and letting the rep take control of my computer. She downloaded QuickBooks 11 for me and loaded my company onto that, then from there, she was able to load it into the QuickBooks 2019. I still had issues in that it would not let me change my password, so I called back again and the rep ended up having me send my data to whatever department checks it to make sure it's not corrupted. They sent it back to me and I still had issues with the password thing, so I had to call back. They determined that there is a conflict with AVG, which I use for virus protection, so I had to turn the AVG off while I changed the password, and then I could turn it right back on. I do think the password thing is somewhat of a nuisance since you need to change it every ninety days or so and I didn't need a password for QuickBooks 7, but other than that I love it. I also thought their service department was top notch.

10 people found this helpful

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Deleted

Seamless Upgrade

October 20, 2018

Platform: PC DiscEdition: ProSubscription Length: 1 UserVerified Purchase

I just upgraded from QuickBooks Pro 2016 to Pro 2019. The installation was flawless and everything is working perfectly. Very satisfied.

12 people found this helpful

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L. Prosky

QUICKBOOKS 2019

December 7, 2018

Platform: PC DiscEdition: ProSubscription Length: 1 UserVerified Purchase

I am a CPA who has used QB for past dozen years or so. I only update my QB edition every few years. The 2019 edition seems to be an upgrade as far as clarity and presentation of reports. Not much else new that I have seen so far. Overall, I always have issues with the loading of the program and the workability when it comes to saving and restoring client files. I look at the base QB version as a $200 program that is easy to use for clients so you have to take the good with the bad.

5 people found this helpful

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farmgal

Great accounting software

October 17, 2018

Platform: PC DownloadEdition: ProSubscription Term Name: 1 UserVerified Purchase

We use this for our family farm business.

6 people found this helpful

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Nicole B

Great upgrade

January 10, 2019

Platform: PC DownloadEdition: ProSubscription Term Name: 1 UserVerified Purchase

I almost did not purchase this item based on the reviews but I am really happy. I had a 2015 version and I don't have a lot of complexity, but it was incredibly easy. I was up and going in 15 minutes. The upgrades are not impressive, but the older version was not working well on my new PC.

4 people found this helpful

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