Top critical review
Problem with logging into created account
March 7, 2019
I purchased Desktop Pro 2019 and installed it on my laptop. I registered the app and didn't use the QB for some time afterwards. I wrote down all the required information, email address, password, etc. When I tried to log back onto the app after some months passed, the app didn't recognize the password I placed into the program. Therefore, I tried to reset the password and following the directions, the app would not accept the license number I have for the software, that is on the package. I went to the Intuit website and logged into the chat room, gave them the information they requested and asked, at the end, if I had tried restarting my laptop. I said I hadn't. I did this and it made no difference. On the app, it recommended I call technical support, which I did. After waiting for more than 30 minutes, I gave up. I then went back to the Intuit website and it gave me an option to schedule a call back and I signed up for it. When I received the call back and explained my problem, I was informed by C/S person that they were just the sales side of Intuit and I would have to contact technical support. What?! Why would the sales department call me when I have a technical problem? I then tried to call the number I was given, 800-446-8848, but after being on hold for a very long period of time, I gave up.
I've always purchased TurboTax in the past and my experience was very satisfactory. This was my first foray into QB and I'm pretty dissatisfied. Not only with the way QB works (or rather, doesn't work), but their customer service is very underwhelming.