Top critical review
Died on second use
Reviewed in the United States on March 17, 2019
I was so excited to get this, love the size! Great for parties. I used it once for chili for a big party, worked great.
I had a St Patrick’s day dinner party for 10, loaded the pot, turned it on, cooked for 5 mins and died! I can’t tell you how upset I am. I had to separate everything and put it in 3 different pots to cook it. What was planned for 20-30 minutes of cooking, now took 1-1/2 hours. Luckily my guests were very patient!
I also noticed the valve on top for pressure or steam cooking is not holding very well.
Not sure I will want another one of this brand, but will try one more (I purchased the warranty).
For it to die on the second use is quite disappointing and frustrating!
i did contact GoWise, they had me send pictures of the non-working cooker, then a picture of the cord cut and told me to dispose of it. They sent me a new one, which I opened a few months later, as I only use this for large functions, to find that they sent the cooker only, no cover, no insert. I called and asked them to send the necessary items to be told that I should have kept the old cooker to swap out parts. They offered me a 20% discount on purchasing the items needed.
I went online to GoWise and selected the insert pan and the cover - grand total for both was over what I actually paid for the entire pressure cooker, even with the discount.
Customer service was rude and I will never recommend their products again! I tried being polite and patient, but no resolution.