5.0 out of 5 starsThe smell is amazing. Why has Gain stopped making it?
June 7, 2019
I love this smell. The stores have already stopped stocking it, so I am glad I can still get it online. I may have to buy enough to last multiple years since I assume stock is low. I wish I knew why Gain pulled production so quickly.
That definitely isn't the quality we expect from our Fabric Softener, Georgetta, so we're sorry to hear you had this experience! This can sometimes happen when the softener is exposed to extreme hot or cold temperatures, so we always recommend storing your bottles in a cool, dry place and using them within one year of purchase. We've got your back, too! You can still use the softener, just mix one capful of it with half a cup of warm water until blended. The resulting mixture can be used for approximately three medium load doses. Please also give us a call at (800) 888-4246, we'd like to take a peek into those bottles to see what might be going on.
We always expect your Gain bottles to reach you in perfect condition, Laura, and we hate to hear this hasn’t been the case for your recently. Could you please give us a call at (800) 888-4246 when you have a minute? We’d like to see how we can help make this right for you.
Bought this item because Of the scent that people were raving about, plus I’ve never seen this product anywhere except on Amazon. When it arrived, I immediately smelled it and it was heavenly;however, totally lost its scent when laundry came out of the dryer. Bummer. I even tried using more than recommended, but still the scent was gone. Won’t buy again
We want you to fully enjoy your Fabric Softener, so it may help to know, this could be caused by the product being exposed to extreme heat or cold. We'd like to talk, get some more information and restore your confidence in us. When you have a little spare time, give us a call at (800) 888-4246.
We always want you to enjoy the Gain scents, so we're disappointed to hear you weren't a fan this time. Thankfully we have other fragrances available. When you have some time to chat, give us a call at (800) 888-4246 so we can find your favorite!
We apologize for any confusion! Each of our detergent bottles is filled by volume so you're getting at least the number of ounces stated on the label. Each bottle is designed and filled to allow for proper pouring, and without some air space at the top, pouring the softener out would be very messy and cause spills. If you have any questions, always feel free to give us a call at (800) 888-4246, we're happy to help!