Top critical review
Reconnecting is a headache!
Reviewed in the United States on April 25, 2019
Extremely disappointed! It was easy to set up the first time. Packed it away because I intended it to use in hotel as a clock/surveillance. I am glad I decided to unpack to use in home. Reconnect did not work. Tried all kinds of tricks..deleted app, deleted device, rescanned qr code, followed all known instructions in manual for 3 hours I kept at it. the messages toggled between 'Service Requested' 'device offline' tried password reset, took it offline by turning it off and resetting the little button inside. if it was difficult to reconnect in my home, I could imagine it even way worse using hotel wi-fi ! I purchased this after checking out all the reviews of similar devices and this had the best reviews. I will admit it has the best quality video in color. Another gripe was even when I scheduled night time IR I could not make it switch between daytime (color) and nighttime IR (black & white).. I was hoping to see an automatic setting where it would work like my Samsung camera that switches automatically when it gets dark. Sadly, I am going to have to return.