Amazon.com: Customer reviews: Cuisinart SS-20P1 Coffee Center 10-Cup Thermal Single-Serve Brewer Coffeemaker, Silver

Top positive review

Great for duo purpose

Reviewed in the United States on November 20, 2020

Have now had this brewer for a while and and pleased with it's performance. Coffee is hot, k-cup brewer performs better than my Keurig as the needle doesn't clog up so easily. Brewed coffee stays hot in the pot for hours. While brewing k-cups, coffee does splatter quite a bit but found if you place a spoon into the cup before brewing (saw it on YouTube) countertops stay clean!

8 people found this helpful

Top critical review

All critical reviews›

SheTriedIt

Disappointing: Poor Design

Reviewed in the United States on June 22, 2019

Have a 2010ish B70 Keurig on its last leg. I decided to try a non-Keurig with carafe AND kcup.
1. No removable cup stand so a shorter coffee cup, tall cups won't fit,, and it splashes HOT coffee all over the machine, the carafe the burner, the table top, YOU if you stand close to wait for brew!!!
2. The needle to puncture the kcups is exposed. Guaranteed someone will slice their knuckles open taking the kcup out or in - unless you play a game of "Operation". (see pic).
3. Carafe is stainless steel so you can't tell if there's coffee or how much.
4. You must turn carafe LITERALLY UPSIDE DOWN to get thr last 3 cups! Carafe doesn't have a smooth transition lip for pouring to the last drop. (see pic)
5. You can't brew carafe (which takes a long time) and do a kcup at the same time. Kcup turns off when carafe is on.

Only good feature is both carafe and kcup have a big water reservoir.

20 people found this helpful

Sort by

Filter by

Filtered by

PositiveClear filter

730 global ratings | 183 global reviews

There was a problem filtering reviews right now. Please try again later.

From the United States

Amazon Customer

Great for duo purpose

Reviewed in the United States on November 20, 2020

Verified Purchase

8 people found this helpful

Helpful

Jacob Cramer

Always a Good Product

Reviewed in the United States on April 28, 2020

Verified Purchase

I bought this flex brew coffee maker to replace a cheaper one that I instantly regretted buying. I love the convenience of K-Cups for making a cup here and there, but nothing beats the shear capacity of a drip pot. I was tired of having two chunky coffee makers taking up valuable counter space! I bought a Hamilton-Beach Flex Brew before and just didn't care for the way it worked. So I spent more money on this product hoping for better results, and I got them! I love that it has a water reservoir for the single cup side (something my last brewer was missing). The drip side works twice as fast and tastes way better. I personally like to use it without a filter and utilize the metal mesh basket (I like my coffee super strong). I wish the single serve side worked a little better, I have some cappuccino cups that i use and it never gets all of the mix. I end up with sticky residue all through the single serve side. My first K-cup machine was a cheap Keurig knock off but had one genius modification, it rotated the K-cup on a tilt throughout the brewing process to ensure all the grounds/mix was activated. I also wish that they could implement a removable reservoir for the carafe side. I have cabinets above my maker, so every time I have to pull the maker out far enough to flip the lid up and pour water in through the tiny holes behind the basket. It's a good thing the carafe has a controlled pour! The carafe itself is very well insulated and sturdy, the lid might be a little hard to get off for older people with arthritis. It has a slow controlled pour, so full tilt its still wont fly out of there. What bothers me the most about the carafe is that it's very hard to get all of the water or coffee poured out. There's usually about 1/4 cup left in it after you completely turn it upside down.

With all that said, I still like the machine and will keep it for a long time. I just think Cuisinart needs to step up their game on this for the price!

4 people found this helpful

Helpful

Lynne Leathers Bangor, Maine

Really like it but plastic is flimsy

Reviewed in the United States on April 17, 2020

Verified Purchase

This coffee maker is the perfect solution for our household. I like flavored coffee and a lot of it in the morning and my husband is happy with one or two cups in the morning. It's also nicer than our old Hamilton Beach (which leaked after just one year of use) and the water comes out quickly on the single side, unlike the Hamilton Beach which was a wait for the water to heat up. I also like that it has the stainless steel carafe and when my husband forgets to keep the burner warm on my side if he makes a cup on the single side, the carafe stays hot for hours. My only complaint is that the plastic single side coffee holder is flimsy and will not last after daily use and when I put the filter in on the single side, it immediately broke one of the prongs. I would expect it to be a bit more durable for $200.

2 people found this helpful

Helpful

Great but expensive

Reviewed in the United States on October 4, 2019

Verified Purchase

Very nice coffee maker featuring multiple brewing methods. I have had two different brands of this type of coffee maker over many years. One only lasted two and another about three years. We shall see about this one. The others were about $100. I paid the premium for the thermal carafe hoping it would keep the brew hot. It's about what I expected lasting only about an hour. Perhaps saving some cash would have been better by getting the glass carafe. Not so much a big deal but I have struggled getting the lid back on the thermal carafe. Not sure why - just seems like one of those things. I did also find filling the pot brewing water reservoir more challenging than many other makers. Yet the single serve reservoir is a breeze because it's removable. As for ease of use the single serve is as good to me as the other famous single serve maker. If you don't mind paying the big $$$ for great coffee and have it both ways this is the maker for you.

2 people found this helpful

Helpful

Sean

Well built coffee powerhouse.

Reviewed in the United States on December 8, 2019

Verified Purchase

I have been using this machine for a few months now and I love this machine. I have not had any leaking problems that other people have commented on but I have not removed the water reservoir on the single brew side ever so maybe that's why. I just fill it with a pitcher on either side. You have to on the multi cup side anyways since it's nearly impossible to fill any other way. I use a funnel to avoid the mess. It makes excellent coffee on either side once you get the measurements down. It is well built and looks great on the counter. Not much bigger than a regular coffee maker. Completely satisfied and would recommend to anyone wanting one. It's so convenient to have a choice of whole pot or just a cup and anywhere in between. Awesome machine.

One person found this helpful

Helpful

Karen

I really like this coffee maker but —-

Reviewed in the United States on July 13, 2020

Verified Purchase

I bought this to replace my Cuisinart coffee maker that started leaking. The coffee is extremely hot and the coffee isn’t as flavorful as my old one. I’m not sure if it’s because of the funnel shaped filter vs the flat bottomed filter they used to have. The water fill area is hard to pour water into without spilling. I bought a funnel shaped measuring cup to fill it with. I still like the Cuisinart coffee makers (this is my 4th one) but the quality has really declined. I’m not sure if I will stick with this brand in the future

2 people found this helpful

Helpful

carol

Looks, dependable, ease of use.

Reviewed in the United States on August 9, 2019

Verified Purchase

Love this coffee center, I would change how you fill the reservoir it’s towards the back and it’s actually hard to get the water in it at times without spilling. Never had a problem with answering the pods if I want to single cup coffee. The timer setting was a little difficult for me to understand , I blame that on human error. I have many coffee pods throughout the years and always come back to Cuisinart .I would recommend is coffee center I have the one with the metal pot I love the instructions and you’ll have no problem I love this coffee center and would highly recommend it.

One person found this helpful

Helpful

Mary

Great machine except for the coffee pot

Reviewed in the United States on July 18, 2020

Verified Purchase

After having only a Keurig for years, the amount of coffee being made in our house went up and I felt I needed a real coffee maker. But my husband is a tea drinker and wanted the instant hot water and I still wanted the convenience of an occasional k-cup. This machine does both well, and we are quite happy with it!

Now the problem...the stainless insulated coffee pot is horribly designed. You can’t get the last cup of coffee out without removing the lid and turning it completely upside down! You can’t use the pot to put the water in the machine or it will go everywhere. So this is how it goes for me: I use a cheap plastic pitcher that I keep just for this, pouring an unknown amount of water VERY carefully into the awkward back of the machine while simultaneously watching the level indicator on the side, hoping the water doesn’t splash on the mechanisms inside and get the coffee grounds wet, or splash out the back. Definitely not simple or ideal.

As for the k-cup side...push the cups down before closing and they work great. The water is slower that a traditional Keurig, and kinda spits it’s way out, but otherwise it does the job fine.

Helpful

moe

well liked

Reviewed in the United States on May 10, 2020

Verified Purchase

We like it. The single cup dispenser does splash a bit onto the carafe (even with a large cup) which causes you to wipe the carafe off regularly but the convenience of having 1 coffee maker to handle daily use, as well as when we have company is worth it. The insuated carafe works very well and you don't have to worry about the coffee tasting burnt from leaving it on the burner trying to keep it hot. It can be stubborn to get the "needs cleaning" light to go off. The charcoal filters in the tank are great and inexpensive on amazon and the removable tank is convenient to fill. It is certainly quieter than my Kuerig which sounded like a tug boat whistle. I would absolutely but another one.

Helpful

Daniel C.

We love it!

Reviewed in the United States on June 14, 2020

Verified Purchase

We had a $180 Keurig Elite that stopped working because that company makes their machines so that you can only use their coffee (or licensed) ... oh, you can use other pods that are compatible but it causes degradation over time. In our case, 15 months and time for a new machine. So okay, if that is the way Keurig wants to play it (meaning that I cannot use my favorite coffee), we decided to look elsewhere. A lot of reading and reviews later led us to this Cuisinart. We already have an old and perfectly good 12-cup drip Cuisinart but needed the single serve (pods) machine. We finally decided to go with this one that combines both - and are very happy. We put the old Cuisinart pot into storage so now with the pot and single-serve combined in one unit, the footprint is so much smaller on our coffee bar ... more room for other coffee-related items.

Before buying it, I was a little concerned about some comments, e.g., someone said it could be difficult to fill the water reservoir. Not really ... note: we have the thermal pot and I do not recommend trying to fill that pot and then pour into the reservoir. Instead, just use a pitcher. The fill marks are easily visible on the side of the reservoir. I use the same pitcher (1.5L) to fill the single serve reservoir. Also, a couple reports of leakage but we have not experienced this at all.

The only issue I have, really, is that the single serve tends to be a little messy with splatter - which is not unique to the Cuisinart, just that it shows a bit more than it did on our Keurig (because of the proximity of the pot to the single-serve side). Most of the splatter goes onto the side of the thermal pot but it is an easy clean - just a wipe with a damp paper towel. Now I usually try to watch the fill, and once the cup gets about half full I just lift it up a few inches so it is closer to the where the water is dispensed.

Bottom line ... we could not be happier with our choice.

Edit: One thing we have noticed (and has been mentioned in at least one other review) is the mess from grounds, i.e., exploding k-cups. We did experience this, too. Taking a closer look at the single serve side, it appears to me that Cuisinart chose to use some type of "needle" that is not real sharp - probably intentionally so as a safety precaution because of the way you have to reach in to place and remove the k-cup. My guess is that this can result in an "explosion" of the grounds from k-cups which are vacuum sealed (some are more heavily pressurized than others). We have solved this by using a push-pin to puncture the k-cup just before placing it in the holder, releasing the extra pressure. Works fine, as long as we remember to do so.

Helpful

Questions? Get fast answers from reviewers

Need customer service? Click here

‹ See all details for Cuisinart SS-20P1 Coffee Center 10-Cup Thermal Single-Serve Brewer...

5 star		62%
4 star		15%
3 star		7%
2 star		5%
1 star		11%

Cuisinart SS-20P1 Coffee Center 10-Cup Thermal Single-Serve Brewer...

›

Customer reviews

Customer reviews

Cuisinart SS-20P1 Coffee Center 10-Cup Thermal Single-Serve Brewer Coffeemaker, Silver

Top positive review

Top critical review

Filtered by

There was a problem filtering reviews right now. Please try again later.

From the United States

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

Questions? Get fast answers from reviewers

Cuisinart SS-20P1 Coffee Center 10-Cup Thermal Single-Serve Brewer... › Customer reviews

Customer reviews

Cuisinart SS-20P1 Coffee Center 10-Cup Thermal Single-Serve Brewer Coffeemaker, Silver

Top positive review

Top critical review

Filtered by

There was a problem filtering reviews right now. Please try again later.

From the United States

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

Questions? Get fast answers from reviewers

Cuisinart SS-20P1 Coffee Center 10-Cup Thermal Single-Serve Brewer...

›

Customer reviews