Amazon.com: Customer reviews: Cuisinart SS-20 Coffee Center 10-Cup Thermal Single-Serve Brewer Coffeemaker, Silver

Top positive review

My first review ever. I would definitely recommend this coffee maker. However, "Line Up The White Arrows"

Reviewed in the United States on March 8, 2017

My wife and I have been using this for about a month now. I usually make one 10oz cup thru the k-cup feature every day and my wife makes a cup every other day thru the mini basket. By that I mean she also uses the k-cup feature however puts her own coffee grounds in the removable mini basket. I have made a pot of coffee once and there are no complaints. There is only one hiccup. To insert the mini basket you first need to take the k-cup insert out, no problem. You then insert the mini basket with your coffee and start the brewing cycle, no problem. Usually I would think most people not in a hurry would remove the mini basket and clean out the grounds, no problem. My wife, bless her heart, then replaces the k-cup insert so it's ready for me. Here is where there is a problem. There are two white arrows inside the k-cup side of the machine. One is on the k-cup insert and the other is on the machine it self. These two arrows NEED to be lined up. The manufacturer decided to place these two white arrows toward the back of the coffee maker, thus making it a little difficult to see. If you don't line up these two white arrows, the machine will allow you to put it in backwards, close the lid and fire it up. The result is your k-cup foil lid punctured incorrectly and there are coffee grounds or tea or hot chocolate all over the inside of the machine. It's not something you can ignore and use it again right away, you must clean up the mess first. This happened twice now. It's frustrating getting out the Q-tips to clean out the pockets of coffee stuck in the machine. So, unless you enjoy telling someone they made a mistake again, look twice at the "White Arrows" before passing go. P.S. This is my first review ever, all in all I would definitely recommend this product. :-)Cuisinart SS-15 12-Cup Coffee Maker and Single-Serve Brewer, Stainless Steel

1,850 people found this helpful

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Go Blue!

Single-Serve Side Leaks/Unusable

Reviewed in the United States on January 31, 2018

After using a $20 coffeemaker for the last 20 years, we decided to upgrade our home coffeemaker. This particular model with the two methods of brewing looked like a great choice. When we received it, we completed all the setup instructions and registrations, as suggested in the product literature. The 12-cup side worked fine, but the single serve side was completely dysfunctional. Immediately, before the single-serve side was officially used, we noticed water was leaking from the reservoir onto our counter. Then, when we did use it for the first time, we got only one usable cup of coffee. The next cup brewed ended up all over our counter, complete with the coffee grounds. Cuisinart offered zero support, when asked.
If you are going to spend this amount of money on anything, it should work perfectly, as advertised, immediately. We are returning this for a refund and will go back to our faithful $20 coffeemaker. I doubt we will consider another Cuisinart product.

688 people found this helpful

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Gerald Post

My first review ever. I would definitely recommend this coffee maker. However, "Line Up The White Arrows"

Reviewed in the United States on March 8, 2017

Size: 12 CupColor: SilverVerified Purchase

My wife and I have been using this for about a month now. I usually make one 10oz cup thru the k-cup feature every day and my wife makes a cup every other day thru the mini basket. By that I mean she also uses the k-cup feature however puts her own coffee grounds in the removable mini basket. I have made a pot of coffee once and there are no complaints. There is only one hiccup. To insert the mini basket you first need to take the k-cup insert out, no problem. You then insert the mini basket with your coffee and start the brewing cycle, no problem. Usually I would think most people not in a hurry would remove the mini basket and clean out the grounds, no problem. My wife, bless her heart, then replaces the k-cup insert so it's ready for me. Here is where there is a problem. There are two white arrows inside the k-cup side of the machine. One is on the k-cup insert and the other is on the machine it self. These two arrows NEED to be lined up. The manufacturer decided to place these two white arrows toward the back of the coffee maker, thus making it a little difficult to see. If you don't line up these two white arrows, the machine will allow you to put it in backwards, close the lid and fire it up. The result is your k-cup foil lid punctured incorrectly and there are coffee grounds or tea or hot chocolate all over the inside of the machine. It's not something you can ignore and use it again right away, you must clean up the mess first. This happened twice now. It's frustrating getting out the Q-tips to clean out the pockets of coffee stuck in the machine. So, unless you enjoy telling someone they made a mistake again, look twice at the "White Arrows" before passing go. P.S. This is my first review ever, all in all I would definitely recommend this product. :-) Cuisinart SS-15 12-Cup Coffee Maker and Single-Serve Brewer, Stainless Steel

1,850 people found this helpful

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2626 comments

SPEnser

Absolute great buy...!!!!

Reviewed in the United States on November 24, 2017

Size: 12 CupColor: SilverVerified Purchase

So I read all of the reviews before I bought this, and a number of them weren't good... I really wanted the coffeemaker and have been happy with cuisinarts before, so I went for it... I have to say that after reading and following the instructions and trying every option for brewing it offers, this is the best and most versatile coffeemaker I have ever owned in my life... it does it all,... does it perfectly,... and makes great coffee and works perfectly... definitively worth the price.

516 people found this helpful

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22 comments

Stephanie

The k cup works great if you use grounds instead of pods u must ...

Reviewed in the United States on March 9, 2017

Size: 12 CupColor: SilverVerified Purchase

I've read several reviews on here and I'm disagreeing with the haters!
The k cup works great if you use grounds instead of pods u must clean it. To prevent clogging.
Read the manual it states to clean the POD piercer with a small paper clip to prevent it from clogging
You do need to have a taller mug to avoid the splashing but remember it's an open cup water pouring into it will splash its miniscual drops.
I've used mine daily it's great quality ive had NO issues and it def hasn't broke!!
The coffee is hot and the ability to set the carafe temp is awesome!!!
The K cup side has a silver top it's actually s release lever you gently lift up on. It's a wee stiff at first as most new things are. So be gentle your first few uses.
Make sure you use the grounds pod if using your own coffee DO NOT PUT GROUNDS INTO K CUP PIERCER IT WILL CLOG
IT COMES WITH A BASKET FOR GROUNDS FOR SINGLE CUPS
I LOVE IT!!!!!!
Cuisinart did well this time
I've compared to other brands ranging in price from 60-160.00 most are flimsy and cheaply made
But this one is the BEST
I'm not sure how some of these reviews match this pot I want to say they posted incorrectly
But this is a great product
10 STARS

988 people found this helpful

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77 comments

Kindle Customer

Working perfectly after at least six months

Reviewed in the United States on November 12, 2018

Size: 12 CupColor: SilverVerified Purchase

As others have said, I bought this for the convenience of having one appliance do it all. We mostly drink a full pot of decaf in the morning, but the occasional cup of regular is nice. Sometimes, I need just one more cup after the decaf pot is empty. And we have friends who only drink regular. So, this is perfect. I have put off writing a review (actually, I've never written one) because I've been waiting for this unit to break or otherwise become unsatisfactory. Not yet.

Here are some things I've learned. In my experience, the mess in the single-serve side is the fault of the commercial k-pod. I had a Donut Shop pod explode all over recently, and it was a mess, not to mention hard to clean (I finally tipped it on its side and used my faucet spray to get all the grounds out). The cover on the pod was not properly sealed, and grounds spewed all over. The other complaint that it's hard to fill is valid. If Cuisinart is in the mood to re-fabricate, moving the reservoir to the other side would be a good move. I simply fill the carafe with an extra cup of water so I don't have to tip the pot at an awkward angle, and I don't put the coffee in until the reservoir is filled. If you don't need filtered water, using the pullout hose on your faucet works like a charm, and the water-level gauge is very easy to read. I also noticed that the single-serve basket needed to be firmly snapped in place and lined up with the white arrow to work properly. So, yes, there are some convenience issues, but they are not difficult to adjust to. I've tried all the features, and all have worked fine. And, it makes great coffee!! Wonderfully hot, even on medium. Hope it doesn't break on me after writing this review. I'll be in touch if it does.

November 13, 2019: Update. Not only is this coffee pot working perfectly after 18 months, the second one I bought for another house is also working fine after six months. One reviewer mentioned that it's helpful to push the pod firmly down on the lower spike before pressing down the top. Since I've been doing that, I've had no issues with the pods exploding. I've been very happy with it. Still gets five stars.

205 people found this helpful

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11 comment

CAG

The best!

Reviewed in the United States on October 2, 2016

Size: 12 CupColor: SilverVerified Purchase

I've had many coffee makers over the years and this is by far the best. Most of the makers I have had were Cuisinart brands, but 2 were Keurig (one was the newest model) I love this machine and have not found any issues in the few weeks I've had it. I generally make a pot of coffee in the morning and use the single serve in the afternoon or evening. I have used several types of coffees and each one tastes great. It is easy to use and clean. Very happy with this purchase.

516 people found this helpful

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Glynn geyer

Perfect coffee maker for a busy household

Reviewed in the United States on February 3, 2019

Size: 12 CupColor: SilverVerified Purchase

When our ninja coffee bar broke, we decided it was time to get something a little nicer. We were very surprised by this coffee maker, and now we see it as a must have.

Packaging
When the box arrived, it was packaged nicely. I wish the glass carafe has been secured a little better, because upon opening it almost fell out and hit the floor. In our case it didn’t though. Make sure not to throw out the charcoal filter pieces as they were in a separate bag in the box.

Setup
Setup was fairly easy. Keep in mind that you do have to soak the charcoal filter pieces prior to using, so this is not just a plug in and go product. I believe we soaked them for quite some time. If you’ve never had a k-cup maker and then also a traditional coffee maker, keep in mind that this product is very different than what you’ve experienced before. The maker has literally taken a traditional coffee pot and merged it with a k-cup maker, with two entirely different filtration systems and water wells. You have to fill them both up prior to using, unless you are only planning on using one sit initially.

Every day use
The buttons on the front are very compact, but seem perfect for the size of your fingers. The brushed stainless steel is also a nice tough as you can literally wipe off and smudges with a dry cloth. It is also really nice because you can control the temperature of your coffee. If you brew a low temp coffee, well might want to wait until its warm weather out for that one as the coffee brewed on low temp is really not hot, as one would expect. The grate under the k-cup side is also easily removed to clean excess buildup under it.

Overall, my partner and I think this coffee maker is great. The stainless facade ties it in to our kitchen, the product brews coffee quickly, and it has just the right amount of complexity without having to become an “expert” via the manual prior to using. The blue lighting on the buttons is also very nice. This is a perfect coffee maker for a busy household, and we can’t say enough good things about it.

57 people found this helpful

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0Comment

Z. Collins

Dont let a few bad reviews keep you from having the best of both worlds!!!!

Reviewed in the United States on January 8, 2018

Size: 12 CupColor: SilverVerified Purchase

Works flawlessly on both sides. For those that gave the pictures of blown up kcups etc its because they DIDNT READ THE INSTRUCTIONS! its not the exact same as a keurig brand kcup dispenser. You press and click the kcup down in the bottom before closing the lid and you will never have that issue. The brewing mesh works perfect and saves you from buying filters as well as the kcup side for single serve loose coffe. Just clean the mesh filter and you're good to go! :-)

61 people found this helpful

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11 comment

hdcspike

but there are one or two items I wish were better. On the plus side

Reviewed in the United States on December 4, 2017

Size: 12 CupColor: SilverVerified Purchase

I have been using the SS-15 for couple of weeks now. I would give it 5 stars, but there are one or two items I wish were better.

On the plus side, the coffee brewing is top notch and brews just like my old Cuisinart. I haven't timed it, but it brews a full pot quickly. The controls are simple and laid out nicely. The K-cup brews fast and I haven't experienced any issues with it. Previous reviewers said it spit coffee grounds and made a mess. I aligned the arrow on the K-cup holder and haven't had any issues with coffee grounds spitting out. I have tried K-cups and the basket that holds your own coffee. Both work well, but I like the basket better (see below).

Things I wish were better: When pouring coffee into your cup, or water into the reservoir, it will sometimes run up the lip of the spout and you end up with coffee on the counter. I don't know if it's me or the design, but pouring slowly or fast doesn't seem to make a difference. It's not every time, but just once in awhile. For k-cup brewing, I find that standard K-cups brew the coffee great in 6 oz mode. However, when selecting 8 or 10 oz, the coffee is too weak for my taste. I like a strong cup of coffee. However, when I fill the K-cup basket with my coffee and select 10 oz, it brews a nice strong cup of coffee. I'll just need to search for a stronger K-cup coffee.

Overall, I really like this machine. I can brew a cup or a full pot and it doesn't take up much more room than my old machine did.

45 people found this helpful

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22 comments

Kaz

Finally the perfect K-Cup/Regular-grounds combo coffee machine!

Reviewed in the United States on October 12, 2016

Size: 12 CupColor: Silver

After searching forever to find a coffee maker that supports both K-Cups and standard grounds I finally stumbled upon this amazing new release from Cuisinart. For the amount of engineering required to make this high quality coffee maker, the price you are paying is more than justifiable. It's very easy to understand how to use and take care of and I would gladly recommend this to any of my friends and family that love both K-Cups and the ability to use their own grounds whenever they like. If you're looking to save space and have less machines/appliances around the house, it doesn't get any better than this!

383 people found this helpful

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22 comments

Drew

A great coffee maker

Reviewed in the United States on December 15, 2019

Size: 12 CupColor: SilverVerified Purchase

Your honest & realistic review....

I'm not going to discount some of the reviews I've read, but we all know there are people that couldn't breath on their own if it wasn't naturally automatic. Then you have your paid reviewers that lie about the competitors products. What I will say is I delayed purchasing this coffee maker for a long time because of a lot of negativeness.. you know the water leaking out of the reservoir and such. I'm sorry I even considered those reviews..!

I've had Cuisinart before but wanted a dual. I ended up buying a Hamilton Beach dual brew and never was 100% happy with it.

Lets start with the differences between the flat round vs the wedge type coffee filter/bowls.

The Cuisinart has a V or wedge type basket which I find that it funnels the water into the grounds. The Hamilton has a nice open basket but a small water spout.. you know, where the hot water rains down on the grounds..? I always felt that it never fully extracted the flavor and it took more grounds .

Now the Cuisinart had a nice large water spout in conjunction with the wedge basket directing the waters thru the grounds... I found I don't have to use as much coffee to get the flavor I want. There for makes a better cup of coffee.

The only down fall but not a real issue is where you add the water. It is smaller and it does require a steadier hand or learn to pour with your left. I will say if Cuisinart would have reversed the designed it with the single serve on the left instead of the right, then it would make it easier. All I can say is Deal with it...

Now this brings me to the single serve side. I have no leak issues and no problems with the coffee pods. I can see how the rubber seal can wear out or dry out in time, but I think using a pitcher to fill the tank might extend or resolve that issue. No one can predict the future... As it stands I love the single serve side. With your other single serves, you are limited to "X" amount of water and that is final. With the Hamilton, if you added just 1 oz too much over their 10oz, it would not allow you to use the single serve side.

Now I like my coffee on the lighter side, but wanted to still use the convenience of the disposable pods. This is where I really like the Cuisinart. I use the old fashion 14oz travel mug which fits nicely. I found I could choose the 8 oz and then the 4 oz after the 8 oz is finished without changing or removing the pod which finishes filling my mug.

YES... finally can get a full 14 oz mug of coffee while using a single pod resulting in good flavor..!

So if you are on the fence... go ahead and buy this product, you won't be disappointed, I'm not. I just wish I purchased it sooner.

21 people found this helpful

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5 star		68%
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2 star		4%
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