Top critical review
Everything tasted like burnt plastic.
Reviewed in the United States on July 29, 2020
When we got the item it smelled like plastic. Not just ordinary plastic smell with something new. A very strong plastic smell. Didn't think too much about it. Didn't use it for a couple days.
We set it up and had it out, so it "aired out" and the smell wasn't that bad. We followed the instructions on how to prepare the coffee pot for first use. Run water through a few times, etc. We also rinsed out the things that needed it as per the instructions. After using it the first time after cleaning it per the instructions, the coffee tasted like burnt plastic. Strange. So, we cleaned it again, 3 times to be sure. Again, made a cup of coffee, tasted like burnt plastic. So, we cleaned it AGAIN, and still the same thing.
So, we ran some white vinegar through the machine a few times. Then cleaned it again per the instructions. Still burnt plastic.
So, we decided to return it. Here is where the product review ends, and the seller review begins...
We contacted the seller, and told them the issue. They sent us a return sipping label that required postage. We thought that was strange to get a return label that required postage. So, we contacted Amazon, and they spoke with the seller, Oceans Wholesale. They sent this to us...
"Message from seller Oceans Wholesale:
washing the machine with apple vinegar you damaged it we are not taking it back and there is no refund"
We had to contact Amazon AGAIN (actually, the third time), to get them to refund us money. Cleaning a coffee maker with white vinegar (not apple cider vinegar) isn't going to harm a coffee maker. Companies suggest that all the time, and we, and I'm sure many of you have done that 100's of time for different things.
Anyway, it took us over a MONTH to get our refund and a return label that didn't require postage.
I can't recommend this coffee maker because of the issue we had with the plastic taste. And I would NEVER recommend you deal with this rude, unfriendly, and unbusiness like company.