Top critical review
Never worked-Two weeks of working with company, still nothing! Don't buy!
Reviewed in the United States on September 23, 2019
Unfortunately I didn't open the Cricut Press (large) for 45 days after receiving it (my bad) so I couldn't return it to Amazon. The event I was going to use it for was not until two and a half months later. Read and followed all the directions since this hand held press looked so different from other large industrial presses I've used. Did everything correct including registering it. The press only warmed up to 70 degrees. Went online for trouble shooting advice and tried everything. Contacted the company. They made me do a video proving it didn't heat up and wasn't working. Its been almost two weeks with several emails between me and the company. They keep stating that they haven't determined if it can be trouble shooting yet! Wth It's useless for the event I had hoped to use it for. It is still under warranty and this was straight out of the box!? I would never buy from this company ever again! Very, very bad frustrating customer service. I have only written 2 bad reviews in my life and never a review this bad. I own several small businesses and would never, ever treat a customer like this. I'd rather lose many than have a customer become this frustrated......and I'm no where as big as this company! Shame on Cricut for not admitting their mistakes and rectifying the situation. I'll write more when I do know the final timeline and outcome!