1.0 out of 5 starsDid not receive what was ordered
August 12, 2018
I have a subscribe & save for this. Should be #18 rolls. I haven't had a problem till the last shipment when I received 6 huge rolls instead of 18. These rolls are not convenient. They are so huge they don't work. And going from 18 rolls to 6 does not work. They should not be able to substitute different products if you are paying for a monthly membership for a certain product.
For some reason, these are about 3/4s the width of the previous Charmin tp that we purchased. We put them next to each other and this "batch" is definitely shorter than the last. We feel a bit ripped off to be honest. But TP is TP. It wipes your butt just the same.
The brand that has had your back through the good and bad days is still here, we promise. We take our TP quality very seriously but(t) we take your loyalty even further. So we can get to the bottom of this with you, could you please give us a call at (800) 777-1410?
We’re sorry you’re not feeling the charming of Charmin. We’d like to help, Anne! There are a couple different width choices in our lineup, and those measurements haven’t changed in recent years. Could you give us a call at 1(800) 777-1410, so we can learn more about what you're noticing?
Every one of our rolls should be cushiony soft, Priscilla! We're so sorry that these rolls didn't deliver the super gentle touch you deserve. We'd like to gather some details about them, and help you give us another try. So we can, please give us a call at (800) 777-1410.
At a 5x size I wondered if these rolls would fit in our toilet paper dispensers. I was surprised to discover they do, so that's a plus.
However, I'm not especially impressed with the "ultra soft" selling point. My experience has been the extra soft toilet paper is kinda powdery which I don't care for. I also found this tissue to be thicker and stiffer than what I like. I'm sure it's a matter of personal preference, but these features are not such that I would be willing to pay more for. Your mileage may vary.
Karla, we always hope for a clean TP experience so we're sorry to hear about this and we'd like to help. We do want to share with you that there can be one of two causes for excessive lint. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. Your loyalty means everything to us and we'd like to make sure your trust is restored in us. Please give us a call at (800) 777-1410 so we can help give you the Charmin quality that will always have your back!
Disappointed. It's no better than what we buy in the big warehouse store, and in some respects worse. First, the rolls are HUGE! They will not fit at all on one toilet paper dispenser, and have to be hand-turned to get the first several layers of sheets off the roll on another dispenser that has accommodated every other "mega" type roll we've ever used.
Second, it basically leaves quite a bit of what I'd simply call toilet paper "dust" every time you use it, much of which is virtually impossible to remove from that area of your body until you take your next bath or shower. It reminds me why I quit using Charmin previously - the "strong" was too course, and the "soft" did the same thing as this apparently newer "ultra soft."
Third, the sheets are almost ½ inch narrower than the warehouse club store brand. These are quite narrow. BUT, they're just slightly longer than the "club" brand, so merely turning the toilet paper 90° will make it wide enough to "safely" use and not get into anything you don't want to get into (the whole purpose of using toilet paper).
Finally, it says "5X SHEETS PER ROLL" prominently on the package. I presume that means five times MORE sheets per roll (missing a word on the package), but I'd question, "In comparison to what?" Looking at the product page on Amazon, it says that's five times more sheets per roll than on a "Charmin Regular Roll." At 363 sheets per roll, that would mean that the Charmin regular only has 72 sheets per roll?!? It happens to have about 35% more sheets per roll than the "club" store's brand, and is only slightly less expensive.
Given the comparisons to what we're using, we're staying with the "club" store brand.
We're glad you took a chance on our new TP but we're sorry to hear we didn't have your back like we used to. We do want to share with you that our rolls are designed to help make your experience last longer and we offer a free Roll Extender to accomodate to this. You can request yours here: https://apfco.com/secure/P072012/EN/US. We also want to let you know that there can be one of two causes for excessive paper 'dust'. First, the softness is directly related to the amount of paper dust; meaning, the softer the toilet paper, the more dust there will be. The second cause is the paper dust builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove any of this excess in an attempt to reduce the chances of it happening. Our Charmin Ultra Soft Cushiony TP does, in fact, have five times more sheets per roll than our regular Ultra Soft rolls, which have 71 sheets. Since your satisfaction means everything to us and your loyalty goes without question, please give us a call at (800) 777-1410 so we can restore your trust in us!
Thanks for wiping with us! We do want to share that our Cushiony Touch TP is 2-ply, so we're sorry to hear you didn't get the correct rolls. Because we always have your back, give our fellow bears a call at (800) 777-1410 so we can make this right!
We wouldn't want that, Glenda! Our Charmin is designed to provide a great clean. While we'd expect each version to hold up, if you're looking for extra strength, we'd recommend trying our Ultra Strong. Could you give us a call at 1(800) 777-1410 so we can help?