1.0 out of 5 starsDid not receive what was ordered
August 12, 2018
I have a subscribe & save for this. Should be #18 rolls. I haven't had a problem till the last shipment when I received 6 huge rolls instead of 18. These rolls are not convenient. They are so huge they don't work. And going from 18 rolls to 6 does not work. They should not be able to substitute different products if you are paying for a monthly membership for a certain product.
Now I will preface this with our house gets a lot of clogs ANYWAYS. I am not sure if it is the piping that is run in the house or what. But I noticed with the extra strong TP we seem to clog more times than not. Switching back to a normal brand that isnt nearly as big an issue
No mess is our goal! We know the softer the TP, the more the chance of lint building up, and we have processes in place which should help with it. To hear you’re seeing little pieces isn’t what we’d want and we’re here to help. Could you give us a call at 1(800) 777-1410? We've got your back!
Love the charmin soft series. These were the mega mega rolls which don’t fit in my bathroom holder. Need to buy the mega rolls for that bathroom. I wouldn’t buy a different brand though! Super soft on the bum.