1.0 out of 5 starsDid not receive what was ordered
August 12, 2018
I have a subscribe & save for this. Should be #18 rolls. I haven't had a problem till the last shipment when I received 6 huge rolls instead of 18. These rolls are not convenient. They are so huge they don't work. And going from 18 rolls to 6 does not work. They should not be able to substitute different products if you are paying for a monthly membership for a certain product.
We want you to get every cushiony soft roll you ordered, Nikki! We hope you'll reach out to the seller about this. We're also here for questions. Feel free to give us a call at 1(800) 777-1410 if needed.
You don't have to sacrifice your space for our size, as this relationship was meant to last. Before you go, head on over to our website to request your free Charmin Roll Extender. After all, we like to go big when it comes to your throne.
Every one of our rolls should be cushiony soft, Priscilla! We're so sorry that these rolls didn't deliver the super gentle touch you deserve. We'd like to gather some details about them, and help you give us another try. So we can, please give us a call at (800) 777-1410.
We're glad you stopped by, since we've got what you're looking for. Before you go, be sure to grab your free Charmin Roll Extender on our website. This way, our relationship can last without having to sacrifice your space!
We take concerns like this very seriously, Joanne. While our Ultra Soft Cushiony Touch rolls are sold just on Amazon, they should still provide the superior softness that you've come to expect from us. We'd like to learn more about your rolls, and help to the best of our abilities. When you can, please call us at (800) 777-1410.