Top positive review
Great pitcher! Reservoir DOES COME OUT! Follow instructions!
Reviewed in the United States on April 20, 2018
Reading back through the reviews after owning this drives me crazy. If you FOLLOW THE DIRECTIONS, you won't have problems! Simple as that!
First and foremost, THE RESERVOIR DOES COME OUT. It's tight, and it feels like you might crack the plastic if you really start yanking, but it does come out for cleaning. The way I removed it was by tucking the pitcher under my left arm, and with my right thumb and forefinger, I gripped the little recess in the reservoir and wiggled it back and forth while pulling outwards. If the assembly is dry, it will come out just fine. If it's wet, it'll take a little more effort.
For people complaining about the filter, I grant that you may have had a lemon, but from what I can tell, most of the issues experienced will be avoided by FLUSHING THE FILTER WITH WATER BEFORE USE, and DISPOSING OF THE FIRST FEW PITCHERS OF FILTERED WATER, as instructed.
Follow the instructions, keep it refrigerated, clean it periodically, replace your filters when your water stops tasting filtered, and you are unlikely to have problems. I will change my review if this turns out not to be the case.