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  • WD 3TB My Book Desktop External Hard Drive, USB 3.0 -...
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Customer reviews

3.9 out of 5 stars
3.9 out of 5
2,160 customer ratings
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4 star
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WD 3TB My Book Desktop External Hard Drive, USB 3.0 - WDBBGB0030HBK-NESN

WD 3TB My Book Desktop External Hard Drive, USB 3.0 - WDBBGB0030HBK-NESN

byWestern Digital
Size: 3TBStyle: Single DrivePattern: SingleChange
Price:$79.99+ Free shipping with Amazon Prime
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Top positive review

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David Nathanson
5.0 out of 5 starsBuy it - Not hot, no encryption, Single Drive model works well
March 6, 2017
This review is about the SINGLE DRIVE 8TB version of the WD MyBook. Green & white cardboard box, black plastic drive case. No Encryption. Go ahead & buy it, it is ok. :-)

SPEED: The drive is faster than I expected. It took about 1 day to copy 5.14 TB to it via USB 3. Those were mostly music files 3MB to 60mb plus some videos. I did not time it or watch it closely. You can easily play movies or music from this drive without skipping.

HEAT: the drive did NOT get hot. Not even very warm while chugging away for almost a whole day relentlessly copying over 5 TB of data. The drive has vents on the 2 ends. You are supposed to put the vent side up, so the heat can exit. That means the drive will be standing on end, which is probably not how you were going to place it. There are rubber feet on the other end. I suspect that the people who said this drive runs hot did not stand the drive up as intended. You can not stack these drives, but you could stand several next to each other.

ENCRYPTION: There is NONE. That is GREAT news. I had heard that the drive was married to the case by hardware encryption. Without getting in to the reasons why that is a terrible idea, I'll just say that we don't have to talk about encryption here, because there is isn't any and that is fine. Before doing anything else, we reformatted as HFS+ for Mac, then copied over 5 TB of data.

I can tell you that if you remove the drive from the plastic case and pop it into a SATA "toaster" or other external sata case it works. The data is still there and useful. Yay! There are a lot of reviews saying that the drive will not work if removed from the case (unless reformatted), but I'm telling you it does work & all data is preserved. Maybe they did not reformat before starting a or maybe they have the dual-drive raid version. This means that if the case ever fails, you CAN put the drive into a different case & run with it as is. Great news!

NOISE: there is some vibration when the drive is running. A very low hum. It may or may not bother you There is no fan. The case has rubber mounts & rubber feet which help dampen the vibration. There is some minor vibration while running in the factory case, and also when running in a NewerTech "toaster". Neither vibrations are objectionable unless maybe you are in a recording studio.

CONNECTOR: USB 3 micro B. Just one.

POWER ADAPTER: is rated at 12v dc 1.5 A. Does not block multiple outlets in use, but it does protrude to the side. There may be a ferrite bead around the cord, near the end.

WHATS INSIDE THE PACKAGE: The drive, a warranty statement, USB to USB 3 micro b cable and power cable. Some packaging and a Need Help? card directing you to support.wd.com/contact No software is included, unless it was on the drive, which came formatted as ExFAT, but we reformatted it to HFS+ which is normal for Mac.

NO ACTIVITY LIGHT: I can hardly believe WD cheaped out by not providing an activity light. Weird, I wish it had one, but for the price/performance I'm not going to change my rating.

NO POWER SWITCH. No big deal. There is a wall-wart which isn't that bad. Does not hog more than 1 power outlet.

WHAT"S INSIDE the case: a single 8 TB WD drive (128MB cache) and a small triangular SATA to USB 3 board. (opening the plastic case is tricky! See how to on youtube & make sure you are looking at late 2016 or after. the case tabs are U shaped, pointing back at you. Very unusual & you are certain to break some tabs off. There are 3 tabs on one side, and 2 tabs on the other side of the same end. The feet end does not have actual tabs. Several credit cards, then Torx 10 and Phillips 2). Drive has a large white sticker. Model WD80EZZX. Rated at 5V 440mA, 12V 550mA DC. No jumper pins and no place for them. The bare drive feels pretty heavy compared to lower capacity drives. No software was included unless it was on the disk, which we ignored and reformatted for Mac.

All in all, I'm happy with this drive so far. At current price it is a real value and seems faster than a 'back up drive'. I'll update this review if my opinion changes, but this 8TB single drive is a Buy.
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Top critical review

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Howard A.
1.0 out of 5 starsDoes not pass WD diagnostic tests out of the box....
June 21, 2018
Just got it this afternoon. I have learned from bad experience that it is critical to test hard drives when you get them.
I ran the WD Diagnostics and it hangs at 10%. I then ran WD Lifeguard short test, and it failed that test, with error Checkpoint =97 did not complete smart test. However, the smart test by itself is OK.

My computer also rebooted doing these tests.

Will do some further tests and I contacted WD, but looks like this is going back.
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162 people found this helpful

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A. Martin
2.0 out of 5 starsDeceptive storage marketing
November 29, 2019
Size: 3TBStyle: Single DrivePattern: SingleVerified Purchase
I bought two of these. Despite being marketed as 3 TB, what they actually are is 2.68 TB. No excuse to market this way, would be better to sell as 2.5 TB drives. I even reformatted the drive to ensure that there were no partitions containing WD software, and analyzed the drive with gparted. Won't buy again.
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Dray-jk
2.0 out of 5 starsWorked great, died under 2 years!
July 3, 2018
Size: 3TBStyle: Single DrivePattern: SingleVerified Purchase
Wrked great for my xbox, and now just under two years it died, no power, tried diffrent power cord and outlets. What can I say will call for warrenty info but It just randomly stoped. Take it for what its worth...
3 people found this helpful
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The manufacturer commented on the review below
K LO QUE
2.0 out of 5 starsNo power after only 60 days from purchase!!!
November 18, 2017
Size: 3TBStyle: Single DrivePattern: SingleVerified Purchase
How can I trust my files to a HD that stop working only 60 days from the time of purchase? I trusted this brand in the past, now I am not so sure. I think is the power supply as I test the PS with another equipment and did not power on the unit.
2 people found this helpful
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The manufacturer commented on this review (What's this?)
Western Digital SupportMANUFACTURER2 years ago
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Hi Amazon Customer,

We regret hearing your My Book drive may have malfunctioned so soon; and thanks for your time reviewing this product. It's best, when a drive is not functioning as expected, to run both quick and extended tests with our WD Drive utilities. Mac users are encouraged to run First Aid from their macOS Disk Utility. For your convenience we placed a link to useful article below providing more information about testing a WD drive for problems.

"How to physically connect, disconnect, and install a WD external drive on a Windows PC or Mac": https://support.wdc.com/knowledgebase/answer.aspx?ID=5316

"Setting up and using WD Security and WD Drive Utilities": https://support.wdc.com/knowledgebase/answer.aspx?ID=10408

All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period; and would be happy to help determine the root cause of this abnormal behavior and help replace your in-warranty drive for you. You can contact us and mention the support case below for assistance.

Case Number: 112317-12496790

Need Help? Please contact us at 1 (800) 275-4932
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The manufacturer commented on the review below
Richard
2.0 out of 5 starsIncluded software does not work
March 11, 2019
Size: 3TBStyle: Single DrivePattern: SingleVerified Purchase
I bought this drive ONLY because it had backup software included - thought this is a no brainer it will work with this drive , well NO it will not find the drive and the install fails. Support just says oh well , use windows backup instead.
If you want a backup drive look somewhere else.
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The manufacturer commented on this review (What's this?)
Western DigitalMANUFACTURER9 months ago
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Hi Richard,

We are sorry to hear about your experience with My Book Desktop drive and appreciate your time providing this review. Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected. We recommend avoiding USB hubs for external hard drives; and, therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.

"Setting up and using WD Security and WD Drive Utilities":
https://support.wdc.com/knowledgebase/answer.aspx?ID=10408

"WD Backup Online User Guide and Solutions":
https://support.wdc.com/knowledgebase/answer.aspx?h=p2&ID=19491&lang=en&p=217

"WD Backup does not see my drive":
https://support.wdc.com/knowledgebase/answer.aspx?ID=15137

If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.

"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support.wdc.com/knowledgebase/answer.aspx?ID=8&s=8&lang=en

We would like another chance to work with you directly to help address your concerns and help provide a good overall user experience. We suggest you contact our Next level support team to get the resolution for the issue. You can contact us by phone below and provide your details.

Need Help? Please contact us at:
Phone: https://support.wdc.com/contact_phone.aspx?h=4
Email: https://westerndigital.secure.force.com/ind/?lang=en
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The manufacturer commented on the review below
Meir
2.0 out of 5 starsProblem when restarting PC - Windows can't boot due to the WD 3TB
July 28, 2019
Size: 3TBStyle: Single DrivePattern: SingleVerified Purchase
I verified the order of device in bios is first the regular disk - it didn't help
changed the disk format to ntfs base on WD help recommendation - didn't help
Only - unplugging the the WD 3TB furring restart - help - which is quite lousy solution .
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The manufacturer commented on this review (What's this?)
Western DigitalMANUFACTURER4 months ago
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Hi Meir,

We are sorry to hear that the WD My Book Desktop External Hard Drive didn't work as expected on your computer and thank you for bringing this concern to our attention. Based on the review, an issue likely exists with the computer's configuration or the external drive itself that is conflicting with the operating system's boot procedure. There might be some hidden files that confusing computers or the computer may be set to prioritize booting from USB device over internal drives which can cause the system unable to boot from the drive. It is recommended to avoid any USB hub for drive operation to get the best performance of the device and therefore, plugging the drive into the other USB 3.0 ports of the computer or on a different computer to isolate the issue with the drive.

You can follow the links mentioned below to check for the boot issue with the drive-by following the instructions given below.

"Computer does not boot with My Book connected":
https://support-en.wd.com/app/answers/detail/a_id/983

Best practice is to perform diagnostics using WD Drive Utilities when the drive is not performing as expected or is behaving abnormally. You can refer to the link given below and follow the instructions to run the complete test on the drive using WD Drive Utilities.

"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880

If the test result is inconclusive, you can replace your drive with WD by creating RMA, if the drive is under warranty. You can refer to the link mentioned below and follow the instructions to create RMA.

"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336

We were unable to locate you in our system and would like to follow-up with you to find the root cause of such an issue with the device. We would recommend to contact us by phone from the link given below with reference to Amazon review. We'd be happy to help.

Need Help? Please contact us at:
Phone: https://support.wdc.com/contact_phone.aspx?h=4
Email: https://westerndigital.secure.force.com/ind/?lang=en
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Dennis
2.0 out of 5 starsWhile attached to my Mac, sometimes goes to sleep ...
October 23, 2017
Size: 3TBStyle: Single DrivePattern: SingleVerified Purchase
While attached to my Mac, sometimes goes to sleep mode and then after awakening shows no files on itself. Costed me a couple of grey hair, woo..
2 people found this helpful
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The manufacturer commented on the review below
Computer Tune-Up
2.0 out of 5 starsComputer freezes on restart when plugged in
February 16, 2017
Size: 3TBStyle: Single DrivePattern: SingleVerified Purchase
Hard drive works fine but ever since I installed this drive to do backups on my computer the computer freezes on the start up. I then have to unplug the hard drive and restart the computer and it works fine. kind of a pain to do all the time.
4 people found this helpful
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The manufacturer commented on this review (What's this?)
Western Digital SupportMANUFACTURER2 years ago
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Hello Computer Tune-Up,
Our apologies for the inconvenience this issue may be causing you, and thanks for bringing this to our attention. Legacy systems Basic Input/Output System (BIOS) may be set to attempt to boot from USB or CD-ROM before the Internal hard drive. Additionally, it may be a good idea to consult with your system’s manufacturer for BIOS and Chip set updates to support USB drives larger than 2.2TB. We placed a couple links below to useful articles, containing more information.
“Computer does not boot with My Book connected”: https://support.wdc.com/knowledgebase/answer.aspx?ID=15102
“Computer hangs or fails to boot when a USB drive greater than 2.2 TB in size is attached”: https://support.wdc.com/knowledgebase/answer.aspx?ID=3340

We would like the opportunity to provide additional assistance, if the above articles don’t help resolve your particular concerns.

Case Number: 021717-11813007

Need Help? Please contact us at 1(855) 556-5117.
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GLRPHD
2.0 out of 5 starsVery Disappointed With This WD Device
November 3, 2017
Size: 3TBStyle: Single DrivePattern: SingleVerified Purchase
After the first defective drive was replaced by Amazon (very promptly and no hassle) I installed the replacement, carefully following the WD instructions as I had with the first drive. The drive seemed to be working properly, so I transferred the data it was intended for from my backup. After shutting down for the evening and rebooting the next morning I found that my system bios was attempting to boot from the WD My Book and stalled since it couldn't find Windows (7). In short, My Book is configured with exFat from the factory and this prevented my system from booting. When I contacted WD support by phone the technician was virtually unintelligible, but finally, I determined that he was telling me that I would have to return my files to backup and then reformat the drive to exFat from my system. Since I was not overwhelmed with confidence in his instructions I sought further information from the WD site. There I found that reformatting the drive in exFat would produce the same results I was experiencing and that to correct the issue for Windows I would need to reformat to NTFS. I am currently awaiting those results. After a being a long-term WD buyer of more than 30 My Book series of external hard drives this is my first bad experience, and I may yet request a return if this time-consuming replacement and fix fails.
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The manufacturer commented on the review below
Adam R.
2.0 out of 5 starsNot very happy with it.
March 21, 2017
Size: 3TBStyle: Single DrivePattern: SingleVerified Purchase
I regret I bought it. For similar price it's possible to find better deal in retail stores like Costco.
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The manufacturer commented on this review (What's this?)
Western Digital SupportMANUFACTURER2 years ago
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Dear Adam,

We regret hearing you are not satisfied with your WD My Book.

Different retailers may offer different deals and services. We invite you to visit the official WD Store for special deals and promotions.

https://www.wdc.com/products/external-storage/my-book-new.html

Please allow us the opportunity to address your concerns and provide a positive outcome to your experience, and to help you set up or troubleshoot your unit if needed. We have created a case number for you and would be happy to assist.

Case Number: 032117-11898964
Need Help? Please dial 1 (800) 275-4932
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The manufacturer commented on the review below
K
2.0 out of 5 starsnice design, won't maintain stereo
December 18, 2016
Size: 3TBStyle: Single DrivePattern: SingleVerified Purchase
Works good initially but one speaker will go silent after a half hour but the speaker works fine with the radio. Turning the receiver off for an hour restores connectivity to both speakers for up to another half hour.
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The manufacturer commented on this review (What's this?)
Western Digital SupportMANUFACTURER2 years ago
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Greetings K,
Thanks for bringing this concern to our attention. We're not sure how you're streaming music from the drive through the stereo, but would like the chance to work with you directly. This may be a matter of the stereo's compatibility with a Raid device. You can contact us via phone below. We created a case for you below, referencing this Amazon review; be sure to mention this case with the support team member on your initial call.

Support Case Number: 121916-11652414

Need Help? Please contact us at 1(800) 275-4932.
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