Amazon.com: Customer reviews: Ashley Furniture Signature Design - 12 Inch Chime Express Memory Foam Mattress - Bed in a Box - King - Firm Comfort Level

Top positive review

You deserve it! BUY! Best bang for the buck.

May 1, 2018

We had been looking for a new bed for months. I, like many here, didn't want to pull the trigger on a mattress until I reviewed as many as possible. I read reviews and watched YouTube videos on Purple, Ghost, Lucid, Nectar, Tuft & Needle etc. My brain was hurting and my eyes were burning. I came across Chime and everything seemed good and the price is fantastic compared to the others.
Day of delivery: I woke up as I always did with my old matress, hurting! Headache, eye, neck, back and leg pain. This has been a morning ritual for over a year. The UPS man knocked on my door and asked me to help him with the package. I said, of course bud. As we walked to his truck he says," I think it's a bed!?" I said," yes sir. Bed in a box the way of the future." He laughed. So the bed is slightly heavy and I'd recommend two players for this adventure.

Unboxing: Its unboxes like any of the others. Carefully cut plastic and unroll bed. Then cut second set if plastic and watch the magic that is a 1" bed grow into a 12" mattress. Remember those grow a dinosaur by adding water pills as a kid? It's kinda like that without adding water.

Firmness: I realize A LOT of people complain about how firm it is. Evidently I must have been sleeping on a broken hardwood floor for a mattress because this new mattress is amazing! I laid down on it after setting it up and didn't get up for two hours. I don't find it very firm at all. I'm 6'5" and 274lbs. So maybe that plays into it. This bed beyond comfortable.

Overall: This was an excellent purchase for us. After our first night of sleep I woke up and didn't hurt. No joke. I'm sore but no actual pain like I've been used to for over a year. Its very well priced and showed up days early. How it will hold up over time is unknown but the now is amazing.

771 people found this helpful

Top critical review

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Joan

I am a side sleeper and this was hard for me to get comfortable.

July 30, 2018

First of all I am not paid to make do this review. I bought this mattress after I read the reviews and I must say this mattress is very firm. I had to my a pillow top mattress pad just to soften this mattress a little. I am a side sleeper and this was hard for me to get comfortable.

225 people found this helpful

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Tony W

THIS IS THE ONE!!

June 12, 2018

Size: KingStyle Name: 12 InchVerified Purchase

Okay so this is the best bed I have ever slept on. Slightly firm but I like that. My wife and I are separated nearly 100 lbs and there is no dip on the other side. It holds your position quite nicely!

This bed is SUPER COOL when sleeping. Not hot at all. I had a Queen Lucid cooling gel memory foam mattress I bought 2 years ago. It ran HOT and was horrible quality. This mattress is great quality and inflated fully within 30 minutes. It moved around tight corners nicely also.

Highly recommend 5 stars!!

274 people found this helpful

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jessica Barr

WAY TOO FIRM!

January 1, 2019

Size: KingStyle Name: 12 InchVerified Purchase

This mattress is very poorly made in the sense that the memory foam is generic and not body contouring at all. There is almost zero “give” when you lay on it, turning over in the middle of the night feels like you’re rolling over on the ground. This mattress is former than firm, definitely do not recommend. Amazon is amazing though, they gave me a full refund on this item so I am 100% pleased with amazon, but not at all with this mattress. I visited an Ashley store, just so I could have an idea of what I was ordering in case I decided to give them another shot, and the salesman didn’t even recommend this mattress. He said it was maybe ok for a guest room, not for every day use. And this mattress wasn’t even displayed for people to try, it was one of the cheaper ones in the corner, not on a frame but hanging in a corner on a display.

14 people found this helpful

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Ultra firm...box does NOT have wheels :(

August 16, 2018

Size: KingStyle Name: 12 InchVerified Purchase

It’s very nice, comfortable... but yeah it’s crazy firm. We were used to an older spring mattress so it was a big change. After a month of use it’s pretty darn comfortable. Only thing is it is not very breathable. We actually ended up getting a cool foam topper to circumvent that. Also...my wife wants me to make sure EVERYONE knows that the box does not have wheels. It was not fun getting it in the house OR getting it up the stairs... the video totally shows wheels on the box and it’s a bummer that it doesn’t

16 people found this helpful

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Best. Mattress. Ever.

August 2, 2019

Size: KingStyle Name: 12 InchVerified Purchase

UPDATE: Just after about one week of sleeping on this mattress, my lower, center back doesn't have as much pain in it. I didn't realize it until today! Yippee skippee!

Five years ago, we paid over $2,000 for a fancy-shmancy king-size mattress from Sears. Worst mattress we ever had. Recently, my dad saw his neighbor loading a king-size mattress into the back of his truck. He told my dad, "We paid $5,000 for this a few years ago. Hate this mattress." That same week, their other neighbor, who paid the same price for her Sleep Number, said she is ready to trash it, that it's just a piece of overpriced crap. Nobody we've ever talked to had anything good to say about their expensive mattress. EVERYONE we know who purchased some kind of bed-in-a-box, whether from Ashley or Zinus, LOVES IT.

And we LOVE our Ashley bed-in-a-box mattress. Love, love, love it. Never, ever again will I pay ridiculous prices for a mattress. Never.

We bought the king-size mattress here, 12-in. VERY firm. I wouldn't even call it medium firm. If you want medium firm, or even less, go with the 8- or 10-inch mattress, or simply add a very soft mattress pad cover to the mattress. I can't say enough good about this mattress.

8 people found this helpful

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rj4713

I didn't receive a "Bed in a Box"

December 15, 2018

Size: KingStyle Name: 12 InchVerified Purchase

I just received this today. The mattress, given what I've seen so far, I give 4 stars. If I could give zero stars for packaging, I would.

My mattress was sent in a plastic bag that was ripped when it arrived at my house. This picture is exactly how it was dropped off. This will also be mentioned in the seller feedback when it becomes available to me.

I hope it's an Ashley Furniture Signature Design 12 inch Chime Express Memory Foam Mattress. It looks like the ones I've seen in the reviews on here. There's no box or packing slip.

It's at 11 inches after six hours out of the bag, I don't think it's going to make 12 inches, but if if it does, I'll update the review.

It is a firm mattress. That said, you can definitely feel the 2 inches of memory foam at the top. At least I can. If you need something really plush, I don't think you'll be satisfied with this. I just switched from a Slumber Solutions Choose Your Comfort 14-inch gel memory foam mattress that I bought in 2016, also a firm mattress. My new mattress is nowhere near as plush, which is fine with me. My back needs firm, and I'm a heavier person.

I agree with others that said how slippery it is - if you don't have fabric underneath it on your platform or frame, it will slide around. Hopefully not too much when you're on it.

I will update this review when I sleep on it a while.

Update: I slept on this mattress last night, and it was hard as a rock. It goes back.

8 people found this helpful

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cefreino gaspar

It's a good mattress for me because I have a back problem ...

April 28, 2018

Size: KingStyle Name: 12 InchVerified Purchase

It's a good mattress for me because I have a back problem and I was looking for a firm mattress the only thing that I don't really like sag other than that wife likes it I don't wake up with back pain anymore

23 people found this helpful

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Junnel TEXAS

No more sleepless nights!

December 31, 2018

Size: KingStyle Name: 12 InchVerified Purchase

We were nervous ordering a mattress online. However, we couldn’t pass up the good deal during the holidays. We sure glad we took a chance! We’ve been sleeping on it for over 3 weeks now, and OMG! I wake up each morning feeling rested! No more tossing and turning in the middle of the night due to being uncomfortable from a spring mattress! Best of all, when any one of us wakes up and leaves the bed, we don’t feel a thing. This mattress is perfect!

8 people found this helpful

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Amanda

Great quality. Too firm.

January 8, 2019

Size: KingStyle Name: 12 InchVerified Purchase

Very good quality for the price. There was a bit of a smell when opening but it wasn’t horrible and did air out pretty good after about 24 hours. The bed fully expanded after 24 hours as well. Main thing I learned is to never buy a bed online. My husband and I clearly have a different opinion on firm verses plush and this bed went way past a “firm” level. I would describe it as extra firm at best. We did return it and the return was extremely easy. Amazon scheduled an appointment to have a crew come to my house and pick it up. Very easy to do. I wasn’t expecting the ease of return. Last thing I will add is that the bed got much harder after a day of fully expanding and also was extremely heavy so I would recommend putting it in its final resting place before opening it. Otherwise it may leave you in your final resting place! Ha! Also, for those asking we didn’t have any problem with “night activities”. Your welcome 😆

6 people found this helpful

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Amazon Customer

Great for lower back pain sufferers

August 18, 2019

Size: KingStyle Name: 12 InchVerified Purchase

We purchased a King size 12 inch Chime memory foam mattress during Amazon Prime Day for a great price. Reviews are tricky since everyone's idea of a "firm vs. soft" mattress seems to vary wildly. We are early 30s, average sized adults. I have had back pain for years, suffered with severe sciatica at one point, and still experience constant daily lower back pain. We upgraded to this mattress from a store-bought innerspring mattress we paid several hundred dollars for. It broke down within a year, with deep, uncomfortable sagging. It definitely did not help with the back pain I already suffered from (plus, I'd toss and turn all night and get terrible sleep). I knew I needed something that could support my back and not break down within a year. We've been sleeping on this mattress for about a month (we paired it with the Zinus 10" platform foundation so we could forego a box spring). It is definitely a firm/dense foam mattress, which immediately helped my sleep and my back. No pain when I wake up in the morning, no tossing and turning. If my husband moves or adjusts on his side of the bed, I don't feel it. When we first opened it up, it inflated almost fully within seconds. There was a slight off-gassing smell when it first came out of the plastic, so we opted not to sleep on it the first night. I did find my body needed to adjust to the firmness of the mattress over the course of two nights or so. It didn't take long before my back was used to the new mattress. After a month of sleeping on this mattress, I can't recommend it highly enough. I'd advise going to a store and testing memory foam mattresses prior to making an online purchase. If you like the feel of a particularly dense/firm foam mattress, this is the one for you. I'll come back to update my review if anything changes.

5 people found this helpful

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Nanabanana

So Glad I Made Purchase

August 24, 2019

Size: KingStyle Name: 12 InchVerified Purchase

I had been looking for almost a year, trying to figure out if I wanted a innerspring with plush top or a memory foam mattress. I have never owned a memory foam mattress before and wanted to make a good investment. I have rheumatoid arthritis and have severe hip and back pain and I need a quality bed. I found this Ashley Chime 12 inch King Size Memory Foam Mattress on Prime Day and I am so glad I did.

It arrived in a very long box, exactly as seen in the product video. (I do want to say to Ashley that they really should find a way to manufacture handles somewhere on this awkward box!) You cannot actually handle it very easily. It was very heavy, almost or right at 90 lbs, so you will need help getting it inside and setting it up.

After opening the vaccum sealed bag it began to inflate and was full 12 inches in less than 2 hours. There was very little to no smell for me after a few hours.

The first night it felt extremely firm, but I slept well. I woke up with minimal hip pain the next morning and was very happy.

It seems to become softer as the days pass or it could be as I become accustomed to it. Overall I am very pleased, I got an incredible deal and my pain level has decreased.

I would reccomend this Ashley Chime and I most definitely would purchase again.

I will try and update in about 6 months. I am curious how it wears after some time has passed.

Thanks Amazon and Ashley Furniture

2 people found this helpful

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