Amazon.com: Customer reviews: Ashley Furniture Signature Design - 12 Inch Chime Express Memory Foam Mattress - Bed in a Box - Queen - Firm Comfort Level

Top positive review

You deserve it! BUY! Best bang for the buck.

May 1, 2018

We had been looking for a new bed for months. I, like many here, didn't want to pull the trigger on a mattress until I reviewed as many as possible. I read reviews and watched YouTube videos on Purple, Ghost, Lucid, Nectar, Tuft & Needle etc. My brain was hurting and my eyes were burning. I came across Chime and everything seemed good and the price is fantastic compared to the others.
Day of delivery: I woke up as I always did with my old matress, hurting! Headache, eye, neck, back and leg pain. This has been a morning ritual for over a year. The UPS man knocked on my door and asked me to help him with the package. I said, of course bud. As we walked to his truck he says," I think it's a bed!?" I said," yes sir. Bed in a box the way of the future." He laughed. So the bed is slightly heavy and I'd recommend two players for this adventure.

Unboxing: Its unboxes like any of the others. Carefully cut plastic and unroll bed. Then cut second set if plastic and watch the magic that is a 1" bed grow into a 12" mattress. Remember those grow a dinosaur by adding water pills as a kid? It's kinda like that without adding water.

Firmness: I realize A LOT of people complain about how firm it is. Evidently I must have been sleeping on a broken hardwood floor for a mattress because this new mattress is amazing! I laid down on it after setting it up and didn't get up for two hours. I don't find it very firm at all. I'm 6'5" and 274lbs. So maybe that plays into it. This bed beyond comfortable.

Overall: This was an excellent purchase for us. After our first night of sleep I woke up and didn't hurt. No joke. I'm sore but no actual pain like I've been used to for over a year. Its very well priced and showed up days early. How it will hold up over time is unknown but the now is amazing.

761 people found this helpful

Top critical review

See all 312 critical reviews›

Joan

I am a side sleeper and this was hard for me to get comfortable.

July 30, 2018

First of all I am not paid to make do this review. I bought this mattress after I read the reviews and I must say this mattress is very firm. I had to my a pillow top mattress pad just to soften this mattress a little. I am a side sleeper and this was hard for me to get comfortable.

219 people found this helpful

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osa

Great Firm Bed

March 6, 2019

Size: California KingStyle: 10 InchVerified Purchase

I am 6’2” 200lbs. Athletic build.

I am the type of person that reads and researched and reads and researched and reads and continues. And compare, compare, compare. I analyze the words in the title, the words in the bullets, description, amazon table comparison, every question asked, ever answer given, reviews for each level of stars to see common complaints, positives. I make sure the negatives are valid negatives and not just someone crying inappropriately. I also make sure the negatives apply to my preferences. Not all negatives would be negative to me.

I would consider this review very accurate and hopefully readers feel the same.

I wanted, and search high and low for a firm bed. This is a firm bed. Not medium firm. Not plush. Not medium plush. Not medium. Not rock hard firm. Just firm.

I think most sensible people of any height, size, shape, and weight, if they felt this bed, would agree with the word firm for this bed.
Also, if their preference is firm, they would like this bed.

I cant say I LOVE this bed. But I like it a lot. It’s a really good bed. I am glad for the purchase and at the price point as well, $360, it is a great deal.

When first getting on bed, there’s no give, just a flat feeling. Then little sink. Def not typical memory foam sink. But little sinking. You do feel the firm support. I am a side sleeper, and back sleeper, and half side half back sleeper (hopefully you know what I mean). And this still works well for me in any position. If sleeping on my side, how high I position my head on my pillow is what matters so that the space from my shoulder to neck is properly supported. When I turn to lay on my back it is a very comfortable feeling.

I would prefer “rock hard, barely any give” type of firm, but this firmness is the next best thing which is reason for four stars, but the description does say firm,so the bed matches its description for sure.

I purchased California King. The bed fully decompressed almost right away and my measurements is just about 12in in height which is perfect. I still let it sit for 48 hours also, before sleeping on it.

It’s a very nice off white color. The design is nice as well. Very pleased with the look of the bed. Beautiful looking bed.

Not much smell at all ever. Now and then, a slight bed in box scent emits, but it’s not strong, just noticeable, then dissipates fairly quickly.

If you want firm, make sure this is one of your top two choices and won’t be dissatisfied with this choice. You may not be IN LOVE, but you’ll be appreciative and happy with your experience, which is 100 times better than what could be the case in this not so perfect world.

108 people found this helpful

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11 comment

Kyouko

Medium-firm, tall, very comfortable!

September 4, 2018

Size: QueenStyle Name: 12 InchVerified Purchase

The mattress decompressed quickly (1-2 hours although I wasn’t paying close attention). There is no bad smell. The box is huge and difficult to carry, but that’s to be expected when you’re carrying a mattress. It is soft but not TOO soft. It is a firm mattress but soft enough not to feel like a rock. 12 inches is pretty tall for a mattress so my sheets don’t fit on it perfectly. As far as shipping, I paid for shipping instead of choosing the free option, but due to some delays it arrived in the same amount of time as the free shipping would. When I contacted amazon, they refunded my shipping with no hassle. I am very thankful customer service fixed the issue. All together I think this mattress is an amazing deal. I highly recommend it if you’re in need of a new one.

Update: I have just woken up after sleeping on the mattress last night for the first time. The mattress is EXTREMELY comfortable! It is just firm enough without being uncomfortable. Any position I slept in was comfortable. I did not wake up sore at all - my previous mattress had me waking up barely able to stand. I LOVE how tall the mattress is too.

70 people found this helpful

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22 comments

Amazon Customer

Firm - Not for Side-Sleepers

September 8, 2018

Size: QueenStyle Name: 10 InchVerified Purchase

This is my third memory foam mattress purchase, first for the Ashley Chime. We have a generic Wayfair memory foam in my daughters room that is super plush and a $$$ Sealy that is extra Firm and this Ashley bed rivals the Sealy’s in firmness. This mattress is extremely lightweight given the firmness which is surprising. I am going to need to purchase a mattress topper as I am a side sleeper and find my hips going numb in the middle of the night due to how unforgiving this mattress is. Not a huge fan of that little side affect. Also the corners of the mattress have not fully plumped and seem to be a little disfigured. I think this mattress would be absolutely perfect for a back sleeper, wish that would have been made more clear in the description. For the money I can’t complain too much - with some additional bedding I think this mattress will be okay.

31 people found this helpful

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11 comment

Gary R. Klosterman

Firm Mattress - Not bad for the price

September 19, 2018

Size: QueenStyle Name: 8-InchVerified Purchase

I previously purchased a highly rated 10" memory foam mattress on Amazon. I loved it at first, but it only lasted about a year before I began having back pain. As a result, I began my search for a firmer mattress that hopefully will last longer. I'm 6' tall 250 lbs and barely sink into it. Believe me when I say this is a very firm mattress, probably more so than most would prefer. Actually, it's pretty much what I was looking for. I figure it's better to have too firm, which can be remedied with a topper, than too plush. Overall, it seems good for the price. I just hope it lasts longer than it's predecessor.

21 people found this helpful

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0Comment

Ultra firm...box does NOT have wheels :(

August 16, 2018

Size: KingStyle Name: 12 InchVerified Purchase

It’s very nice, comfortable... but yeah it’s crazy firm. We were used to an older spring mattress so it was a big change. After a month of use it’s pretty darn comfortable. Only thing is it is not very breathable. We actually ended up getting a cool foam topper to circumvent that. Also...my wife wants me to make sure EVERYONE knows that the box does not have wheels. It was not fun getting it in the house OR getting it up the stairs... the video totally shows wheels on the box and it’s a bummer that it doesn’t

16 people found this helpful

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Kristine

would have given it a 5 but it did not ...

June 22, 2018

Size: QueenStyle Name: 12 InchVerified Purchase

would have given it a 5 but it did not come in the box on wheels as promised and i could not carry it up the stairs.could not use it until i found someone to bring the 70 pound box upstairs.

20 people found this helpful

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Blackcanoe

Surprisingly comfortable!

June 26, 2018

Size: TwinStyle Name: 12 InchVerified Purchase

It's quite amazing to watch inflate. The mattress is very deep, so you might need new sheets.It is a tad too firm for me, so I bought a topper and now it's perfect. A great value for a brand new bed.

23 people found this helpful

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cefreino gaspar

It's a good mattress for me because I have a back problem ...

April 28, 2018

Size: KingStyle Name: 12 InchVerified Purchase

It's a good mattress for me because I have a back problem and I was looking for a firm mattress the only thing that I don't really like sag other than that wife likes it I don't wake up with back pain anymore

23 people found this helpful

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Amanda

Great quality. Too firm.

January 8, 2019

Size: KingStyle Name: 12 InchVerified Purchase

Very good quality for the price. There was a bit of a smell when opening but it wasn’t horrible and did air out pretty good after about 24 hours. The bed fully expanded after 24 hours as well. Main thing I learned is to never buy a bed online. My husband and I clearly have a different opinion on firm verses plush and this bed went way past a “firm” level. I would describe it as extra firm at best. We did return it and the return was extremely easy. Amazon scheduled an appointment to have a crew come to my house and pick it up. Very easy to do. I wasn’t expecting the ease of return. Last thing I will add is that the bed got much harder after a day of fully expanding and also was extremely heavy so I would recommend putting it in its final resting place before opening it. Otherwise it may leave you in your final resting place! Ha! Also, for those asking we didn’t have any problem with “night activities”. Your welcome 😆

6 people found this helpful

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Maria S

No wheels on box

July 24, 2018

Size: QueenStyle Name: 12 InchVerified Purchase

Although I absolutely love the mattress, I have to point out that the cardboard box it came in did NOT have wheels or a handle, as advertised in the video. The mattress is extremely heavy (70lbs), and I had to drag it on the floor because I expected "no lifting" to be required, as the ad clearly indicated.

8 people found this helpful

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