Top critical review
20 hours of battery life, NOT 70 as advertised AND bad customer service
September 21, 2018
I bought this player because they claimed it had 70 hours of battery life. Right out of the box after a full charge, it had 50 hours max. Within two months it's down to 20 hours of playtime between charges. And that's with turning the device off between uses. I use it every night while sleeping to listen to white noise so it's pretty easy for me to track the hours of playtime I'm getting.
It is small and very lightweight which is nice, but that's the only good thing I have to say about it. It has the absolute worst response time when pressing a button (six seconds for the play button to respond for example). You will find the song you want, hit play...then wait and wait and hope it registered. If you think you might have hit another button you will have to wait that six seconds to find out if it canceled out the play button or not. Then hit play again and wait another six seconds. I've never experienced a delay like this in anything I've ever owned. I'm pretty sure a toaster from 1970 is more technologically advanced than this thing.
There is no volume control on the outside of the device. This wouldn't be such a huge issue if it actually responded to anything you asked it to do when you hit a button to engage the menu. You have to be on the right screen to get the volume to adjust. More often than not it doesn't respond at all or causes the song to pause...which starts the six second wait all over again. Because I listen to this while I sleep this is especially annoying for me. If I need to turn it up to drown out outside noise, I have to be fully awake to get the thing to work because you have to work your way through several screens to get the volume window. Once you do get to the volume window, half the time trying to adjust the volume resets it to a different window and you have to start all over to get it back to the right menu. You can't just reach over and hit the volume button like pretty much every other player I've ever seen.
Now I realize I may just have a lemon (well besides the non existant volume button), so I should just talk to customer service which claims to back their product. Yeah...they don't respond. At least not to me. I got the standard "how do you like our product, please give us a review" email that also stated to reply to that email if I had any questions or problems. I told them the problems I was having and a month later...still no response. You want a review? FINE! Here's your one star.
I replaced this useless piece of plastic with a sony music player which cost twice as much but is worth EVERY PENNY to not have to deal with this device anymore. The one good thing about having wasted $26 on this was that I will now forever appreciate when any music player just starts playing music immediately when you push play or the novelty of having a volume button.
As for the sound quality, that was pretty terrible too when comparing this to the Sony I replaced it with.