Top critical review
DO NOT BUY THE WD 10TB EXTERNAL HARD DRIVE FROM ITECH-GEEKS
August 16, 2019
I bought this Western Digital 10TB drive on Amazon and spent hours moving GBs of files to it. Almost immediately the files weren't showing up in the folders. I safely ejected and reinstalled. All's fine until a few hours later files were gone again. Ejected and reinstalled and the folder were missing. Then the drive froze. Called Amazon who told me contact WD for support. Despite the hard to understand heavily accented techs, they were very helpful. They remotely accessed my computer, reformatting the drive, thus losing the GBs I'd moved to it. Then the drive worked and I moved less GBs this time and it was working fine. So added the rest of the files. Stupid me, the next day all the same no files, then no folders problem.
I called WD again and they tried some more remote assistance but nada. WD gave me an RMA # and it cost me $20 to send it back to WD. I paid WD to send me another drive and it had all the same problems! Another RMA. Then I got an email on the initial drive from WD:
"Upon inspection of your returned product it was determined that the product may have been altered and is not eligible for replacement under Western Digital’s limited warranty policy. Per our warranty policy: If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary. Due to our warranty policy we cannot return this product to you. There is no warranty associated to this product and service will not be rendered. "
I called WD to ask WTF? And they told me the serial number on the outside of the case didn't match the one on the drive inside the case. So obviously, the Amazon seller, ITech-Geeks, were swapping around drives and cases -- which voided my WD warranty. Luckily, Amazon is a great, stand up company -- and they're refunding me after all these many hours of frustration. So I don't blame WD, it was ITech-Geeks. Caveat freakin' Emptor!